Setting up user licensing and team structure
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Carrowkeel Software · Setting up user licensing and team structure
Aoife Mulcahy asked how Growth and Enterprise tiers differ for user licensing. Bethan explained Growth covers 40 users suitable for Carrowkeel and recommended separate teams for customer success and operations. Closed with customer agreement on structure.
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What this says
Current to 13 Oct 26Aoife Mulcahy asked how Growth and Enterprise tiers differ for user licensing. Bethan explained Growth covers 40 users suitable for Carrowkeel and recommended separate teams for customer success and operations. Closed with customer agreement on structure.
Aoife sought clarity on licensing tiers during onboarding. Bethan explained Growth includes up to 40 users versus Enterprise's 150 users with advanced features, confirming Growth was suitable for Carrowkeel's needs. She recommended creating separate teams for customer success and operations aligned with their existing structure. Aoife approved this approach and the team moved forward. This was effective onboarding support resulting in clear customer satisfaction.
Details
Updated 9 Oct 26Trail
public_reply · Aoife Mulcahy 7 Oct 2025 16:00Hi there, thanks for all your help getting us set up. Quick question: how do Growth and Enterprise differ when it comes to users? Aoife- created · Aoife Mulcahy 7 Oct 2025 17:27Hi, We're getting set up with the brain and I'd like to make sure we're structured correctly. We have about 40 people across customer success and operations who might need access. Can you walk me through how user licensing works and whether we should set up separate teams or departments for different groups? Thanks a million, Aoife
- public_reply · Bethan Lister 7 Oct 2025 21:18Hi Aoife, Great question. Let me walk you through the user tiers. Growth includes up to 40 users, which covers your needs. Enterprise allows 150 users and adds SSO and other enterprise features. For your use case with your customer success and operations teams, Growth should be perfect. I'll send over a detailed breakdown of what's included. Thanks, Bethan
- public_reply · Bethan Lister 9 Oct 2025 10:08I've put together a summary of how to structure your teams in the brain. The best approach for your setup would be to create separate teams for customer success and operations, and assign users based on who needs access to which data. Does that structure make sense for your teams? Thanks, Bethan
- public_reply · Aoife Mulcahy 13 Oct 2025 10:17Yes, that makes perfect sense. That's actually how we're organised already, so we can map people pretty easily. Let's move ahead with that structure. Thanks a million, Aoife
- status_change · 25 Oct 2025 23:59