Service ticket data not syncing

Ticketclosed

Auerhain Industrietechnik · Service ticket data not syncing

Markus Hofmann reported service ticket data wasn't syncing and new tickets weren't appearing. Bethan and Ewan resolved it as part of the 22 Jul 2026 platform incident affecting the refresh service.

Priority urgent

made from

What happened

What this says

As at Fri 9 Oct 2026

Markus Hofmann reported service ticket data wasn't syncing and new tickets weren't appearing. Bethan and Ewan resolved it as part of the 22 Jul 2026 platform incident affecting the refresh service.

Problem: New service tickets from 22 Jul 2026 weren't appearing in the brain, blocking Markus's team from seeing the full operational picture. Handling: Bethan acknowledged the urgency and escalated to Ewan on the platform team. The issue was part of the broader refresh service outage that day. Watch: Part of a multi-customer platform incident indicating broader infrastructure risk.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

AImade from

Details

Updated 9 Oct 26

Priorityurgent

Statusclosed

Categorydata_freshness

Channelemail

First response (min)44

CSAT5

Incidentinc_2026_07_refresh

Helpdeskmade from

Trail

created · Markus Hofmann 22 Jul 2026 15:39
The service ticket data isn't syncing to the brain. New tickets from yesterday aren't showing up. This is impacting our team's ability to see the full picture of our operations. Markus
Public reply · Bethan Lister 22 Jul 2026 16:23
Hi Markus, Just so I've got this right: new service tickets from yesterday aren't appearing in the brain. I'm looking into this now.
Public reply · Markus Hofmann 23 Jul 2026 09:50
That's correct. We need this resolved quickly please.
Internal note · Bethan Lister 23 Jul 2026 16:42
Part of the platform incident. Refresh service down. Waiting on Ewan's fix.
Status change · Bethan Lister 24 Jul 2026 13:30
Status change · 28 Jul 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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