Repairs jobs appearing as duplicates after sync
Ticketclosed
Calderbrook Housing Group · Repairs jobs appearing as duplicates after sync
Paul reports a dozen repairs records appearing as duplicates. Olivia traces the issue to a recent housing system export logic change that sends both original and updated versions.
What happened
What this says
As at Fri 9 Oct 2026Paul reports a dozen repairs records appearing as duplicates. Olivia traces the issue to a recent housing system export logic change that sends both original and updated versions.
Problem: Similar to ticket 0013 but affecting a dozen records. Jobs appearing twice in brain but only once in source system.
Handling: Olivia reviewed connector logs and identified that the housing system itself is returning both records per job - not a brain issue. She asked Paul to check with the housing system admin. Paul confirmed they changed the job export logic last week, creating both original and updated versions. They committed to a fix by end of week.
Watch: This traces the root cause of earlier issues: the housing system upgrade introduced a data export problem. Once housing system fix completes, earlier tickets should resolve. Monitor next refresh.
Details
Updated 9 Oct 26Trail
created · Paul Rigby 16 Mar 2026 11:31Same problem as before - jobs appearing twice after last night's sync. This time it's about a dozen records affected. Dashboard showing duplicates but the housing system's showing them once each when I check directly. Paul- Public reply · Olivia Grant 16 Mar 2026 12:36Thanks for the report. I can see the duplicates on the repairs dashboard. They appear to be coming through from the housing system connector. To help me investigate, could you confirm: - Are the duplicates showing in the brain but appearing as singles in the source system? - Are they appearing consistently, or only after certain operations? Olivia
- Public reply · Olivia Grant 17 Mar 2026 10:13I've reviewed the connector logs. The housing system is returning both records for each job in the sync, so the duplicates are originating from your source system, not from the brain. This could be related to the system upgrade you mentioned. Can you check with the housing system admin about recent changes to job record exports? Olivia
- Public reply · Paul Rigby 17 Mar 2026 13:01Yeah, they confirmed a change to the job export logic last week. They're aware of it. Sounds like it's sending job records through a modified query that's pulling both the original and an updated version. Paul
- Public reply · Paul Rigby 17 Mar 2026 13:36They said they'll have it sorted by end of week. Should be fixed in tomorrow's refresh. Paul
- Status change · 23 Mar 2026 23:59