Repairs status mismatches still occurring

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Calderbrook Housing Group · Repairs status mismatches still occurring

Paul Rigby reported status mismatches on repairs records since housing system upgrade. Jobs show different statuses in brain versus housing system. Bethan investigated connector and field mappings.

Priority normal

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What happened

What this says

As at Fri 9 Oct 2026

Paul Rigby reported status mismatches on repairs records since housing system upgrade. Jobs show different statuses in brain versus housing system. Bethan investigated connector and field mappings.

Problem: Paul Rigby reported repairs records showing incorrect statuses in the brain compared to the housing system. The mismatches appeared after the housing system upgrade and were affecting morning reports.

Handling: Bethan Lister confirmed the issue and checked the housing connector and refresh logs by 4 Mar 2026. Root cause appeared to be status updates not syncing correctly since the upgrade, either cache not clearing or stale values being pulled.

Watch: Connector field mappings may not align with upgraded housing system schema. Data quality issues during system transitions need careful diagnostic of source data freshness.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_quality

Channelemail

First response (min)255

CSAT5

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created · Paul Rigby 2 Mar 2026 10:30
We're still seeing status mismatches on repairs records in the brain report. Jobs showing different statuses in the brain vs the housing system. It's been this way since the upgrade and hasn't improved. We need accurate data for our morning reports. When will this be fixed? Paul
Public reply · Bethan Lister 2 Mar 2026 14:45
Hi Paul, thanks for reporting this. I can confirm there are ongoing status mismatches on repairs records. I've checked the housing system connector and the nightly refresh logs. The issue seems related to how status updates are syncing since the upgrade. Let me investigate the field mappings and get back to you. Thanks, Bethan
Public reply · Paul Rigby 4 Mar 2026 12:48
Have you found the root cause yet? The mismatches are still happening and it's impacting how reliable the data is for our reporting.
Internal note · Bethan Lister 4 Mar 2026 15:37
Status mismatches persist. Housing system connector pulling stale status values or cache not clearing post-upgrade. Data sync delay on nightly refresh. Recommend clearing connector cache and reviewing field mappings against upgraded housing system schema. May need full resync.
Status change · Bethan Lister 9 Mar 2026 17:46
Status change · 13 Mar 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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