Repairs jobs doubled in brain since system upgrade
Ticketclosed
Calderbrook Housing Group · Repairs jobs doubled in brain since system upgrade
Paul Rigby escalated to Head of Platform: morning stand-up relies on reliable dashboards but repairs are showing doubled since the housing upgrade, with duplication on ingestion. Internal alert flagged repairs connector indexing at double expected volume with duplicate detection triggered.
What happened
What this says
As at Fri 9 Oct 2026Paul Rigby escalated to Head of Platform: morning stand-up relies on reliable dashboards but repairs are showing doubled since the housing upgrade, with duplication on ingestion. Internal alert flagged repairs connector indexing at double expected volume with duplicate detection triggered.
Problem: Paul raised the same issue with stronger language: morning stand-ups are unreliable, the brain is duplicating repairs on ingestion, and he needs dashboards he can trust. This escalation brought Ewan Pryce (Head of Platform) into the ticket.
Handling: Olivia noted an internal alert on repairs connector showing double expected volume, with duplicate detection flagged. She began investigating by asking for specific job refs to determine whether duplication originates in the data feed or BG-Demo's ingestion.
Watch: Escalation to Head of Platform signals this is now a system-level issue, not a single user's problem. Paul's language indicates potential churn risk. Daily operations depend on the brain being reliable.
Details
Updated 9 Oct 26Trail
- Internal note · Olivia Grant 30 Jan 2026 09:11Alert on repairs connector: records indexed at double expected volume. Duplicate detection flagged. Likely linked to housing system upgrade. Check ingestion vs source pull.
created · Paul Rigby 30 Jan 2026 09:29Morning. Our repairs report from the brain is showing double-counted jobs since the housing system upgrade last week. Each repair is appearing twice. The numbers don't match our source system at all. We run a morning stand-up every day and we need dashboards we can trust. The source system shows the jobs correctly, but the brain is duplicating them on ingestion. Can you help? This is urgent.- Public reply · Olivia Grant 30 Jan 2026 11:33Hi Paul, thanks for flagging this. I can see the spike in duplicate repairs records since the housing system upgrade. I've picked this up. Can you share a specific job reference or two that are showing duplicated? That'll help me check whether the duplication is happening during our ingestion or if it's coming through from the source system.
- Status change · 9 Feb 2026 23:59