Repairs jobs showing twice

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Calderbrook Housing Group · Repairs jobs showing twice

Housing system upgrade changed data feed format, causing each repairs job to be indexed twice. Issue fixed in ingest parser.

Priority high

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What happened

What this says

As at Fri 9 Oct 2026

Housing system upgrade changed data feed format, causing each repairs job to be indexed twice. Issue fixed in ingest parser.

Problem: All repairs jobs since the housing system upgrade appeared twice in dashboards, breaking job counts for morning reports.

Handling: Bethan Lister identified the root cause within two days: the upgrade changed how repairs data is sent, and each record was being indexed twice. She fixed the ingest parser; the correct count appeared with the next refresh.

Watch: Second housing system connector issue in six months. If the upgraded system continues to send malformed data, this pattern will repeat.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_quality

Channelemail

First response (min)97

CSAT5

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Trail

created · Paul Rigby 12 Jan 2026 17:04
Repairs jobs double-counted again. Started after the housing-system upgrade. Now showing in the dashboards, morning stand-up reports are wrong. Spreadsheet attached with every one.
Public reply · Bethan Lister 12 Jan 2026 18:41
I've picked this up. Just so I've got this right: you're seeing repairs jobs appear twice in the dashboards, and it started after the housing-system upgrade. Are they all duplicate or just some? Thanks, Bethan
Public reply · Paul Rigby 13 Jan 2026 13:33
All jobs since the upgrade. Each one appears twice. Our repairs reporting depends on job counts. Need this fixed quickly.
Public reply · Bethan Lister 14 Jan 2026 09:49
Thanks for confirming. I've looked at how the data is flowing in from the housing system and found the issue: the upgrade changed how repairs data is being sent, and we're now indexing each record twice. I've fixed this on our end and the next refresh will pick up the correct count. You should see single job counts from tonight. Thanks, Bethan
Internal note · Bethan Lister 14 Jan 2026 10:10
Root cause: housing system upgrade changed the data feed format. Each record now being indexed twice. Fixed the ingest parser. Live from next refresh cycle.
Status change · Bethan Lister 14 Jan 2026 13:57
Status change · 18 Jan 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
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Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
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The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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