B-Glass
Javier Ortiz

Javier Ortiz

Person

Bayard Lane Payments logo Bayard Lane Payments · admin

Javier Ortiz is the Salesforce Administrator at Bayard Lane Payments and the platform admin. He asked 28% of the organisation's questions over 12 months, so he is a key-person risk. His open Salesforce connector error needs attention.

made from

Who they are

Insight

As at Fri 9 Oct 2026

Javier Ortiz is the Salesforce Administrator at Bayard Lane Payments and the platform admin. He asked 28% of the organisation's questions over 12 months, so he is a key-person risk. His open Salesforce connector error needs attention.

Role: Salesforce Administrator in New York and platform admin since 13 Mar 2026. He completed the data requests, chased security and finance, and raised most support tickets.

Influence: Monique Fairley, Head of Merchant Success, leads the commercial conversation. Javier is the technical gatekeeper whose test of the product is connector reliability. He asked 28% of questions over 12 months and 22% over the last 90 days.

Watch: The thread of 10 Sep 2026 shows a Salesforce authentication error with no resolution. A stalled nightly sync was also reported on 9 Sep 2026. The evidence does not show the connector fixed.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

AImade from

CRM records

OrganisationTitleRoleEmail
Bayard Lane PaymentsSalesforce Administratoradminjavier.ortiz@bayardlane.example
CRMmade from

Activity

  • 10 Sep 2026email threadSalesforce connector sync error Bethan Lister, Javier OrtizBayard Lane Payments logoBethan ListerJavier Ortiz
  • 9 Sep 2026ticketBrain data not updating overnight Javier Ortiz, Bethan ListerBayard Lane Payments logoJavier OrtizBethan Lister
  • 30 Jul 2026ticketAdd user access Javier Ortiz, Bethan ListerBayard Lane Payments logoJavier OrtizBethan Lister
  • 30 Jun 2026ticketMissing records in data Javier Ortiz, Bethan ListerBayard Lane Payments logoJavier OrtizBethan Lister
  • 25 Jun 2026ticketDuplicate merchant entries in search Javier Ortiz, Olivia GrantBayard Lane Payments logoJavier OrtizOlivia Grant
  • 11 Jun 2026eventBG-Demo Customer Day London Alice Brewer, Callum Reid, Liam Doherty, Aisha Rahman, Imogen Hartley, Kelly Sharpe, Greg Haskins, Tanya Briggs, Ravi Atherton, Kirsty Rigby, Toby Mellor, Hugh Firth, Kofi Asamoah, Priti Varma, Andrew Sugden, Claire Ackroyd, Siân Pritchard, Graham Tovey, Lee Hathaway, Gordon McInnes, Natasha Greaves, Adrian Mellor, Daan Visser, Helen Varley, Andrea Neumann, Shane Twomey, Huw Bevan, Dylan Price, Rhian Morgan, Tyler Brookes, Sandra Neale, Lindsay Pallister, Barry Coxon, Harry Kitching, Brittany Hayes, Karin Vossen, Martina Engel, Dirk Vogt, Eoin Hegarty, Maeve Doherty, Jacinta Hoad, Riley Tran, Els Van Damme, Katrien Wouters, Karen Midgley, Kevin Kershaw, Oliver Kirkby, Chris Jagger, Toby Cowell, Mark Brearley, Ian Brearley, Graham Rowntree, Imran Qureshi, Marloes Hendriks, Ilse de Graaf, Karin Sjöberg, Linnea Holm, Annika Lund, Arnaud Janssens, Lena Becker, Jonas Lehmann, Markus Hofmann, Mike Delaney, Tyler Nguyen, Dev Malhotra, Jess Doyle, Lachlan Hutchinson, Malcolm Ridgway, Tariq Saleem, Gareth Pugh, Kwame Asante, Matthias Ebner, Dennis Wolter, Danielle Okonkwo, Lauren Pilkington, Stuart Haworth, Nadia Bashir, Carl Whittle, Kirsty Robson, Samuel Adeyemi, Clara Hoskins, Gavin Rudd, Ruud Verhoeven, Raymond Tsai, Ingrid Solberg, Pauline Metcalfe, Tracey Bainbridge, Vikram Sethi, Andy Buckley, Yara El Idrissi, Phil Catterall, Monique Fairley, Elliot Rosen, Javier OrtizAlice BrewerCallum ReidLiam Doherty+91
  • 10 Jun 2026ticketHow to add new users to the brain Javier Ortiz, Bethan ListerBayard Lane Payments logoJavier OrtizBethan Lister
  • 15 May 2026callBayard Lane Payments / BG-Demo – Training Hamza Akhtar, Monique Fairley, Javier OrtizBayard Lane Payments logoHamza AkhtarMonique FairleyJavier Ortiz
  • 30 Apr 2026callBayard Lane Payments / BG-Demo – Onboarding Hamza Akhtar, Javier Ortiz, Monique FairleyBayard Lane Payments logoHamza AkhtarJavier OrtizMonique Fairley
  • 24 Apr 2026email threadNext steps on the implementation Hamza Akhtar, Javier OrtizBayard Lane Payments logoHamza AkhtarJavier Ortiz
  • 24 Apr 2026callBayard Lane Payments / BG-Demo – Onboarding Hamza Akhtar, Javier Ortiz, Monique FairleyBayard Lane Payments logoHamza AkhtarJavier OrtizMonique Fairley
  • 8 Apr 2026callBayard Lane Payments / BG-Demo – Onboarding Hamza Akhtar, Javier OrtizBayard Lane Payments logoHamza AkhtarJavier Ortiz
  • 25 Mar 2026callBayard Lane Payments / BG-Demo – Onboarding Hamza Akhtar, Javier Ortiz, Monique FairleyBayard Lane Payments logoHamza AkhtarJavier OrtizMonique Fairley
  • 17 Mar 2026email threadOnboarding schedule Hamza Akhtar, Javier OrtizBayard Lane Payments logoHamza AkhtarJavier Ortiz
  • 15 Jan 2026eventBG-Demo webinar Alice Brewer, Dean Hargreaves, Sam Cheney, Wei Ling Tan, Miriam Theisen, Howard Feinberg, Jess Dobson, Lindsey Ward, Méabh Crowley, Cerys Llewellyn, Luke Oakes, Asif Nuttall, Jean Benson, Maeve Doherty, Kerryn Mibus, Jas Dhillon, Phil Royston, Karl Tennison, Ian Brearley, Shane Keane, Karin Sjöberg, Erik Wallin, Lucas Goossens, Hugh Atherton, Dylan Tremblay, Jun Tan, Kevin Lister, Tariq Saleem, Dan Hosken, Matt Colenso, Graeme Charlton, Mark Dodds, Declan Moran, Kirsteen Boyd, Abi Coombes, Tracey Bainbridge, Wouter Brouwer, Javier OrtizAlice BrewerDean HargreavesSam Cheney+35
  • 13 Jan 2026callBayard Lane Payments / BG-Demo – Demo Jordan Pike, Hannah Lowe, Monique Fairley, Javier OrtizBayard Lane Payments logoJordan PikeHannah LoweMonique Fairley+1
CRMmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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DataRecords
Organisations225
People at customers862
BG-Demo staff records (in post and leavers)58
Calls1,995
Email threads3,013
Support tickets1,159
Documents1,218
Deals315
Invoices285
Events49
News items119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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