Dan Hosken
Person
Pentreath Cold Chain · admin
Dan Hosken is the Bristol-based admin and day-to-day owner of the brain at Pentreath Cold Chain. He builds dashboards, checks connectors and raises most tickets. He is a key-person dependency, not the budget holder.
Who they are
Insight
As at Fri 9 Oct 2026Dan Hosken is the Bristol-based admin and day-to-day owner of the brain at Pentreath Cold Chain. He builds dashboards, checks connectors and raises most tickets. He is a key-person dependency, not the budget holder.
Role: Systems and Data Analyst and platform admin since 28 Dec 2023. He keeps connectors and dashboards healthy and raises most support tickets, including the Salesforce connector failure on 3 Jul 2026 and the contact sync issue on 14 Sep 2026.
Influence: Philip Annear, the Finance Director, holds the commercial decision. Dan shapes it through the usage picture and by raising seat trimming at the 19 May 2025 QBR, which Philip agreed.
Watch: Connector and freshness problems recur, often after CRM changes. Dan has asked about renewal pricing more than once, and the 12 Nov 2025 thread asked him to warn BG-Demo before system changes.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Pentreath Cold Chain | Systems and Data Analyst | admin | dan.hosken@pentreath.example |
Activity
- 14 Sep 2026ticketContact records not updating overnight
- 27 Jul 2026ticketDuplicate client records in the brain
- 3 Jul 2026ticketSalesforce connector not syncing
- 13 May 2026ticketChart filter dropdown cut off at edge of screen
- 30 Apr 2026ticketDashboards showing stale data
- 9 Feb 2026ticketClient data not refreshing
- 29 Jan 2026ticketMissing data in client records
- 15 Jan 2026eventBG-Demo webinar
+35 - 24 Nov 2025ticketSlow query performance on the brain
- 12 Nov 2025email threadFollowing up on our QBR
+1 - 11 Nov 2025callPentreath Cold Chain / BG-Demo – QBR+1
- 6 Nov 2025ticketRenewal pricing and contract terms
- 23 Oct 2025ticketNew user access provisioning
- 21 Oct 2025ticketDuplicate client records in the brain
- 18 Sep 2025ticketUrgent: revoke user access
- 17 Sep 2025ticketHow to combine data from multiple connectors
- 9 Jul 2025ticketInvoice amount query
- 1 Jul 2025ticketSalesforce connector authentication failed
- 22 May 2025email threadFollowing up on your support ticket
- 21 May 2025ticketDuplicate records in dashboard
- 20 May 2025email threadFollowing up on our QBR
- 19 May 2025callPentreath Cold Chain / BG-Demo – QBR
- 13 May 2025ticketDuplicate records in client data
- 4 Apr 2025ticketHow to export dashboard data
- 25 Nov 2024ticketQuery about renewal invoice pricing
- 11 Nov 2024callPentreath Cold Chain / BG-Demo – QBR
- 31 Oct 2024ticketHow to build a client performance dashboard
- 8 Aug 2024ticketExport function shows incomplete data
- 16 May 2024eventBG-Demo webinar
+14 - 15 May 2024callPentreath Cold Chain / BG-Demo – QBR
+1 - 6 May 2024email threadInvitation: BG-Demo webinar on Thursday 16 May 2024
- 13 Feb 2024callPentreath Cold Chain / BG-Demo – Training
- 8 Feb 2024callPentreath Cold Chain / BG-Demo – Onboarding
- 31 Jan 2024email threadOnboarding: follow-up session
- 31 Jan 2024callPentreath Cold Chain / BG-Demo – Onboarding
- 30 Jan 2024ticketHow do I set up the first dashboard?
- 26 Jan 2024email threadNext onboarding session
- 24 Jan 2024callPentreath Cold Chain / BG-Demo – Onboarding
- 17 Jan 2024callPentreath Cold Chain / BG-Demo – Onboarding
- 11 Jan 2024callPentreath Cold Chain / BG-Demo – Onboarding
- 4 Jan 2024email threadOnboarding session: access and timing
- 28 Sep 2023email threadFollowing up on Thursday's demo
+2 - 27 Sep 2023callPentreath Cold Chain / BG-Demo – Demo+2
- 14 Sep 2023email threadDemo follow-up and your questions+2
- 13 Sep 2023callPentreath Cold Chain / BG-Demo – Demo+2