Urgent: revoke user access

Ticketclosed

Pentreath Cold Chain · Urgent: revoke user access

Customer needed to revoke admin access for a departing employee. Connor Webb provided immediate steps to disable the user account. Issue resolved.

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What happened

What this says

As at Fri 9 Oct 2026

Customer needed to revoke admin access for a departing employee. Connor Webb provided immediate steps to disable the user account. Issue resolved.

Problem: Dan Hosken needed to quickly remove access for an employee who had left with admin rights and visibility of sensitive client data. Handling: Connor Webb instructed him to go to Users panel and toggle account status to inactive, which would also hide any personal dashboards. Outcome: Dan Hosken confirmed the account was deactivated.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categoryaccess_permissions

Channelemail

First response (min)46

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created · Dan Hosken 18 Sep 2025 13:04
We need to quickly change the access permissions for a user who's left the company. They still have admin rights and can see sensitive client data. How do we revoke their access immediately?
Public reply · Connor Webb 18 Sep 2025 13:50
That's important, Dan. You can disable their access right away by going to the Users panel and toggling their account status to inactive. If they had any personal dashboards, those will be hidden. Let me know once you've done that and I can verify it's taken effect. Cheers, Connor
Public reply · Dan Hosken 19 Sep 2025 15:51
Done. I've set their status to inactive. Are there any other steps we need to take to fully remove their access to the data?
Status change · Connor Webb 24 Sep 2025 13:05
Status change · 28 Sep 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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