Emma Illingworth

Person

Head of Client Services at Ambrose Kell Associates and the CRM champion. She attended the discovery, demo and proposal calls and is taking the Starter proposal to Mark for sign-off. Adoption is her stated worry.

made from

Who they are

Insight

As at Fri 9 Oct 2026

Head of Client Services at Ambrose Kell Associates and the CRM champion. She attended the discovery, demo and proposal calls and is taking the Starter proposal to Mark for sign-off. Adoption is her stated worry.

Role: Emma is Head of Client Services and is recorded as champion. She joined all three calls and the demo reaction was hers. The evidence shows one email thread on the Starter proposal.

Influence: she is not the final signer. She said she would take the proposal to Mark, and the evidence does not show who Mark is or whether anything was signed.

Watch: she worried the team would not actually use the brain. Training at setup and an adoption check-in matter, and the Starter proposal remains an open item.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

AImade from

CRM records

Organisation	Title	Role	Email
Ambrose Kell Associates	Head of Client Services	champion	emma.illingworth@ambrosekell.example

CRMmade from

Activity

23 Sep 2025eventRevenue leaders roundtable Alice Brewer, Claire Haddon, Ellie Rowcliffe, Raj Sandhu, Ravi Atherton, Sam Yates, Luis Herrera, Fran Whiting, Ian Prendergast, Russell Bland, Sukhvinder Dhillon, Allison Pereira, Shane Twomey, Huw Bevan, Kristin Lindahl, Kenneth Fell, Rakesh Solanki, Emma Haworth, Ian Fairclough, Colin Airey, Susan Tweddle, Stefanie Lange, Felicity Gurney, Stephen Quick, Kirsty Ingham, Megan Ibbotson, Katharina Richter, Marloes Hendriks, Annika Lund, Emma Illingworth, Julian Ferrers, Bryony Searle, Lauren Pilkington, Nadia Bashir, Niamh Fogarty, Declan Moran, Siobhán Nolan, Ilse Smits, Kirsteen Boyd, Andy Buckley+37
29 Aug 2023email threadStarter proposal for Ambrose Kell Nell Ashcombe, Emma Illingworth, Priti Priestley
25 Aug 2023callAmbrose Kell Associates / BG-Demo – Proposal Nell Ashcombe, Emma Illingworth, Priti Priestley
31 Jul 2023callAmbrose Kell Associates / BG-Demo – Demo Nell Ashcombe, Tobias Renwick, Emma Illingworth, Ian Walsh+1
5 Jul 2023callAmbrose Kell Associates / BG-Demo – Discovery Nell Ashcombe, Emma Illingworth, Priti Priestley
12 Jun 2023dealAmbrose Kell Associates – New Nell Ashcombe, Emma Illingworth

CRMmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help