What was said
What this says
As at Fri 9 Oct 2026After a demo, Nell Ashcombe sent Ambrose Kell a Starter proposal. Finance Director Priti Priestley asked whether the fee covers training her team; Nell confirmed the four weeks include training and documentation.
Ask: Priti wanted to know if the implementation fee includes BG-Demo training Ambrose Kell's team, because they want to become self-sufficient quickly.
Customer view: the question is practical and commercial, and shows engagement with the Starter proposal. The thread holds no acceptance or signature.
Next: the proposal remains an open item. The evidence does not show a decision or a follow-up date.
The thread
Updated 9 Oct 26Messages
- Nell Ashcombe 29 Aug 2023 13:49Hi Emma and Priti, Following our demo, I've put together a proposal for Starter. The implementation is four weeks and goes live with your core connectors: Salesforce, HubSpot and your help desk. Happy to talk through any questions. Best, Nell
- Priti Priestley 31 Aug 2023 10:44Hi Nell, Thanks for putting that together. One question: does the implementation fee include your team training ours? We'd like to get self-sufficient quickly. Priti
- Nell Ashcombe 1 Sep 2023 10:26Hi Emma and Priti, Yes, the four weeks includes training your team on the brain's pages, search and chat tools. We'll also document everything so you keep it. Best, Nell