B-Glass
Kirsty Ingham

Kirsty Ingham

Person

Silverbeck Energy Services logo Silverbeck Energy Services · champion

Kirsty Ingham is Silverbeck's Head of Business Systems and CRM champion. She led the buying process and onboarding, and is now the contact for re-engaging users after summer leavers. She asks 3% of the organisation's questions.

Who they are

Insight

As at Fri 9 Oct 2026

Kirsty Ingham is Silverbeck's Head of Business Systems and CRM champion. She led the buying process and onboarding, and is now the contact for re-engaging users after summer leavers. She asks 3% of the organisation's questions.

Role: Head of Business Systems in Aberdeen, marked champion in the CRM. She was the main contact from discovery on 26 Aug 2025 through kickoff on 8 Dec 2025, when she was the only customer attendee. Her platform user was created on 8 Dec 2025 and is not an admin.

Influence: She shapes scope and adoption, but the Managing Director, Kevin Kershaw, agreed the Starter terms and Finance Manager Megan Ibbotson reviewed the quote. Her own use is light: 41 of 1193 questions in the last 90 days.

Watch: On 17 Sep 2026 she said two people left over summer and agreed to re-engage four or five colleagues. The evidence does not show a booked session.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

CRM records

OrganisationTitleRoleEmail
Silverbeck Energy ServicesHead of Business Systemschampionkirsty.ingham@silverbeck.example

Activity

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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What the data covers

DataRecords
Organisations225
People at customers862
BG-Demo staff records (in post and leavers)58
Calls1,995
Email threads3,013
Support tickets1,159
Documents1,218
Deals315
Invoices285
Events49
News items119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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