Mark Ellwood
Person
Marlstone Legal · user
Mark Ellwood is a Client Services Manager at Marlstone Legal and a regular raiser of tickets on sync, permissions and billing data. He is a hands-on user rather than an admin, with no deals on record.
Who they are
Insight
As at Fri 9 Oct 2026Mark Ellwood is a Client Services Manager at Marlstone Legal and a regular raiser of tickets on sync, permissions and billing data. He is a hands-on user rather than an admin, with no deals on record.
Role: Client Services Manager in London, a platform user since 1 Apr 2025, not an admin. The CRM role is user, though several ticket reads tag him as champion.
Influence: He raised five tickets, covering login, linking calls to client matters, record sync, permissions and missing June invoices. He diagnosed the login cause himself and set read-only access on the client matters dashboard, which shows ownership of how the brain is used. The evidence does not show him signing or negotiating commercial terms.
Watch: Two of his recent tickets concern data completeness. The 19 Jun 2026 invoice ticket was marked solved on 15 Jul 2026 with no resolution shown, and he began unsure of the brain's use at the May 2025 training.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Marlstone Legal | Client Services Manager | user | mark.ellwood@marlstone.example |
Activity
- 19 Jun 2026ticketMissing invoices from June
- 19 Feb 2026eventBG-Demo webinar
+31 - 8 Jan 2026ticketPermission changes not taking effect
- 20 Nov 2025eventBG-Demo webinar
+30 - 14 Oct 2025ticketClient records out of sync
- 1 Aug 2025ticketViewing calls linked to client matters
- 27 May 2025callMarlstone Legal / BG-Demo – Training
- 15 May 2025eventBG-Demo webinar
+22 - 12 May 2025email threadBG-Demo webinar
- 14 Apr 2025ticketNew user login not working