Rhona Aitken

Person

Stenhouse Physiotherapy Group · champion

Head of Operations at Stenhouse Physiotherapy Group, Edinburgh, and CRM champion. She led the 2024 discovery and demo calls and said she was convinced on the product. Sign-off sat with Finance Director Bruce Lamont.

made from

Who they are

Insight

As at Fri 9 Oct 2026

Head of Operations at Stenhouse Physiotherapy Group, Edinburgh, and CRM champion. She led the 2024 discovery and demo calls and said she was convinced on the product. Sign-off sat with Finance Director Bruce Lamont.

Role: Head of Operations and the CRM-recorded champion. She described systems that do not talk to each other and said an instant answer would change how she operates.

Influence: she drove the 2024 discovery and demo calls, but said the open items were internal sign-off and timeline, and that she would talk to Bruce Lamont. Bruce asked about total cost, so she looks like the champion rather than the final decision-maker.

Watch: the last record is a webinar invite from 11 Apr 2025 with no reply. The evidence does not show whether a proposal was signed, so the current relationship is unclear. She has no tickets on record.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

AImade from

CRM records

Organisation	Title	Role	Email
Stenhouse Physiotherapy Group	Head of Operations	champion	rhona.aitken@stenhouse.example

CRMmade from

Activity

17 Apr 2025eventBG-Demo webinar Sofia Marchetti, Liam Doherty, Anders Nyqvist, Rhona Aitken, Adrian Mellor, Matthew Grice, Shannon Lockwood, Barry Coxon, Cheryl Tomczak, Stefanie Lange, Willem Arts, Fergus Tierney, Wouter Kok, Lauren Pacheco, Faye Metcalfe, Toby Eccles, Jade Riley, Ed Ingham, Desmond Oyelaran, Matt Colenso, Nigel Ferris, Jade Kenwright, Clare Huddleston+20
11 Apr 2025email threadBG-Demo webinar, 17 Apr 2025 Sofia Marchetti, Rhona Aitken
25 Mar 2024callStenhouse Physiotherapy Group / BG-Demo – Demo Tom Ashdown, Tobias Renwick, Rhona Aitken
23 Feb 2024email threadFollowing up Tom Ashdown, Rhona Aitken, Bruce Lamont
23 Feb 2024callStenhouse Physiotherapy Group / BG-Demo – Discovery Tom Ashdown, Rhona Aitken, Bruce Lamont
22 Jan 2024dealStenhouse Physiotherapy Group – New Tom Ashdown, Rhona Aitken

CRMmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help