Kesselfeld Software
What the paper says
Document roll-up
Current to 12 Oct 26Growth tier customer on paper executed 24 Dec 2025: an order form at £48k a year after a 5% discount, term 7 Jan 2026 to 6 Jan 2027, plus a signed MSA and DPA. The MSA auto-renews unless 90 days' notice is given. The order form has no renewal clause.
Executed: The signed order form dated 24 Dec 2025 sets the Growth subscription at £50k less 5%, giving £48k a year, plus £12k implementation, for a term of 7 Jan 2026 to 6 Jan 2027. The signed MSA and the signed DPA carry the same date.
Executed: The order form sets 99.5% uptime excluding scheduled maintenance, a 1 business hour P1 first response, and a 10% service credit for each month below 99.5%. Allowances are 40 users and up to 8 connectors.
Open items: The draft proposal v1 of 14 Nov 2025 and the draft MSA v2 of 8 Dec 2025 were superseded on 24 Dec 2025 when the executed copies were signed. The proposal of 19 Nov 2025 is stored as final but is not contract paper.
Contradictions: The signed MSA renews automatically unless 90 days' written notice of non-renewal is given, but the signed order form has no renewal or notice clause. Neither executed document states the price on renewal.
Contradictions: The signed MSA requires up to 8 connectors live by week 8. The signed order form says only "within the agreed timescale" with no day count.
Contradictions: Both proposals state £48k with no discount basis and label it annual recurring revenue. The executed order form states it as £50k less 5%. The draft MSA v2 matches the signed MSA on the terms read.
Commitments: The term ends 6 Jan 2027, and under the signed MSA the 90-day notice window governs renewal. The signed MSA ties the P1 hours to 09:00 to 17:00 CET and sets a nightly refresh by 07:00 customer local time on business days.
Commitments: The signed DPA requires at least ten business days' notice of new subprocessors, and deletion or return of personal data within thirty days of termination.
Gaps: All 8 documents were read. No executed document names the customer signatory, and the DPA customer signature line is blank. The MSA does not say how the notice date is counted.
Gaps: The records do not show whether Kesselfeld Software accepted the security questionnaire of 6 Nov 2025. They also do not show whether the onboarding plan owned by Laura Penhaligon reached handover.
Executed terms
Current to 9 Oct 26- BillingAnnual in advance, 30 days from invoiceAnnual in advance, 30 days from invoice · Source: doc_099_007
- End2027-01-06Source: doc_099_007
- Price£47,500 a year (£50,000 unit price, 5% discount)£47,500 a year (£50,000 unit price, 5% discount) · Source: doc_099_007
- Service levels["99.5% uptime excluding scheduled maintenance", "P1 first response 1 business hour", "10% of monthly subscription fee credit per month below 99.5%"]["99.5% uptime excluding scheduled maintenance", "P1 first response 1 business hour", "10% of monthly subscription fee credit per month below 99.5%"] · Source: doc_099_007
- Start2026-01-07Source: doc_099_007
- Term months12Source: doc_099_007
Documents
Updated 9 Oct 26- commercial
- delivery
- presales
Folders and documents as a list
- Contracts (4)
- Draft master services agreement, Growth tier draft · contract · 8 Dec 2025
- Signed Growth tier master agreement executed · contract · 24 Dec 2025
- Data processing agreement executed · dpa · 24 Dec 2025
- Signed Growth tier order form executed · order form · 24 Dec 2025
- Onboarding (1)
- Growth tier onboarding plan issued · onboarding plan · 10 Jan 2026
- Proposals (2)
- Draft Growth tier proposal draft · proposal · 14 Nov 2025
- Growth tier implementation proposal issued · proposal · 19 Nov 2025
- Security (1)
- Security questionnaire answers for Growth issued · security questionnaire · 6 Nov 2025
Contradictions
Current to 9 Oct 26| Document | Against | What differs |
|---|---|---|
| Kesselfeld Software - Master Services Agreement (signed) | Kesselfeld Software - Order Form (signed) | The signed MSA renews automatically unless 90 days' written notice is given, but the signed order form has no renewal or notice clause. |
| Kesselfeld Software - Master Services Agreement (signed) | Kesselfeld Software - Order Form (signed) | The signed MSA requires up to 8 connectors live by week 8, but the signed order form says only within the agreed timescale. |
| Kesselfeld Software - Proposal | Kesselfeld Software - Order Form (signed) | The proposal of 19 Nov 2025 states £47,500 with no discount basis and labels it annual recurring revenue, but the order form states £50,000 less 5%. |
| Kesselfeld Software - Proposal v1 | Kesselfeld Software - Order Form (signed) | The draft proposal v1 of 14 Nov 2025 states £47,500 with no discount basis, but the order form states £50,000 less 5%. |