Trevanion Marine

Trevanion Marine has two Starter proposals, a draft of 1 Nov 2023 and a final of 6 Nov 2023, both at £20k a year plus £6,000 implementation. No executed order form or MSA is on file, so the contracted terms are not shown.

Executed: no document on file is executed. Both documents are proposals, so the contracted price, term and service levels are not shown, and every executed term is null.

Open items: the draft proposal of 1 Nov 2023 is stored as draft. The proposal of 6 Nov 2023 is stored as final, but a final proposal is still not a contract.

Open items, figures: both proposals quote the Starter tier at £20k annual subscription plus £6,000 implementation, £26k for Year 1. Both are from Tom Ashdown, Account Executive, and both match the v1 list prices.

Contradictions: the two proposals agree on price but differ on service and contract terms. A customer relying on either one could read different obligations:

• First response: the 1 Nov 2023 draft says a 4-hour first response on support tickets, while the 6 Nov 2023 proposal says within 4 business hours, during UK business hours.
• Service credit: only the 6 Nov 2023 proposal offers a credit of 5% of one month's fee for each month with an outage.
• Scope and term: only the 6 Nov 2023 proposal commits connectors live within 10 business days of project start, with a one-year term from go-live, automatic renewal unless 90 days' written notice is given, and Net 30 payment.

Commitments: none can be confirmed. No live obligation can be taken from executed paper, because none is on file.

Gaps: this roll-up covers both documents held. The 6 Nov 2023 proposal refers to an attached Order Form and Master Service Agreement that are not in this file.

Gaps, unknowns: the records do not show who signed, when the term started, or which connectors were chosen. The executed order form should be located before the renewal terms or the 90-day notice are relied on.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026