Harrowden Foods

Executed: Growth order form and MSA of 12 Dec 2025 at £50k a year, 5 Jan 2026 to 4 Jan 2027, plus a 17 Jun 2026 twenty-user add-on at £8,000 a year. A 5 Oct 2026 user add-on proposal is unsigned. The 21 Sep 2026 QBR quotes £58k, a figure no executed document states.

Executed: the 12 Dec 2025 order form sets the Growth tier at £50k a year plus a £12k one-off implementation, running 5 Jan 2026 to 4 Jan 2027. The signed MSA and data processing agreement carry the same date.

The add-on order form executed 17 Jun 2026 adds twenty users at £8,000 a year, co-termed to 4 Jan 2027, with a stated total contract value of £4,405. It does not show how £4,405 is calculated.

Open items:

• The 5 Oct 2026 proposal offers a user add-on at £8,000 a year, co-termed to 4 Jan 2027; it states no user count and is unsigned.
• The 30 Sep 2026 draft v1 proposes an £8,000 expansion add-on with the allowance and covered teams undefined, marked not for signature.
• The renewal price from 4 Jan 2027 is not fixed; the executed MSA says BB-Demo will confirm it in writing ahead of the end date.

The 3 Jun 2026 draft and 8 Jun 2026 proposal carry the same £8,000 and £4,405 figures as the 17 Jun 2026 add-on, which now governs. The 25 Nov 2025 draft MSA v2 was superseded on 12 Dec 2025.

Contradictions:

• The 21 Sep 2026 QBR and the 30 Sep 2026 draft state £58k contracted annual recurring revenue; the executed order forms state £50k and £8,000 separately, and none states £58k.
• The 5 Oct 2026 proposal calls £8,000 the total deal value yet says pro-rating will appear on the order form; the 17 Jun 2026 add-on charged £4,405 against £8,000.
• The 21 Sep 2026 QBR says renewal moves to the current list for the tier; the executed MSA leaves the renewal price to written confirmation.

Commitments: availability 99.5%, P1 first response 1 hour in business hours, service credit of 10% of one month's fee for availability only, and nightly refresh by 07:00 customer local time on business days. Billing is annual in advance, payable within 30 days.

The order form commits the Customer Success Manager to start the renewal conversation ahead of 4 Jan 2027. The data processing agreement keeps processing inside Harrowden Foods' own Snowflake account.

Gaps: all 16 documents were read. No executed document names the Harrowden Foods signatory, states an auto-renewal or notice period, or sets connector live-by dates.

AI · claude-opus-5-5 · 13 Oct 2026