What the paper says
Document roll-up
Current to 13 Oct 26The executed order form of 1 Dec 2025 sets Growth at £44k a year, 40 users, to 30 Nov 2026. The 2 Oct 2026 renewal proposal at fifty thousand pounds a year is unsigned, and three documents conflict on price or discount wording.
Executed: Five documents are executed. The MSA, the DPA and the Starter order form were signed 17 Nov 2023, and Growth order forms were signed 18 Nov 2024 and 1 Dec 2025.
The 1 Dec 2025 order form governs the current term: Growth, £44k a year, 40 users, 1 Dec 2025 to 30 Nov 2026. It names no customer signatory and states no renewal price.
Open items: The renewal is open. Tom Ashdown's final renewal proposal of 2 Oct 2026 offers one further Growth term at fifty thousand pounds a year, and the internal draft of 29 Sep 2026 carries the same figure.
Neither is executed, and nothing shows Brackwell has accepted. The 29 Sep 2026 QBR and the 2 Oct 2026 proposal both describe use concentrated in a few people against 40 licensed users.
Contradictions:
- The 2 Oct 2026 proposal prices the next term at fifty thousand pounds, against £44k in the executed 1 Dec 2025 order form; the change is not yet agreed.
- The 29 Sep 2026 draft calls forty-four thousand pounds the amount paid under the original order form; the 17 Nov 2023 order form was £19.5k a year for Starter.
- The 2 Oct 2026 proposal says any first-term discount ends at renewal, but the 1 Dec 2025 order form applied no discount.
Commitments: Under the 1 Dec 2025 order form BB-Demo owes 99.5% availability, P1 first response within one business hour and nightly refresh by 07:00 customer local time on business days. The service credit is 10% of one month's fee for an availability miss only.
Billing is annual in advance, payment 30 days from invoice. The 17 Nov 2023 DPA adds breach notification without undue delay and no transfer outside the United Kingdom without safeguards and written agreement.
Gaps: All 28 documents were read. None shows Brackwell's response to the renewal proposal, who signed the current order form for Brackwell, or whether Tom Ashdown is still employed at BB-Demo.
Executed terms
Current to 9 Oct 26- Billingannual, in advance; payment 30 days from the date of invoiceannual, in advance; payment 30 days from the date of invoice · Source: doc_002_022
- End2026-11-30Source: doc_002_022
- Price£44,000 a yearSource: doc_002_022
- Service levels["99.5% availability", "P1 first response within one business hour", "Nightly refresh complete by 07:00 customer local time on business days", "Service credit 10% of one month's fee, availability only"]["99.5% availability", "P1 first response within one business hour", "Nightly refresh complete by 07:00 customer local time on business days", "Service credit 10% of one month's fee, availability only"] · Source: doc_002_022
- Start2025-12-01Source: doc_002_022
- Term months12Source: doc_002_022
Documents
Updated 9 Oct 26- commercial
- delivery
- presales
Folders and documents as a list
- Contracts (6)
- Unsigned Starter master services agreement draft · contract · 2 Nov 2023
- Executed Starter master services agreement executed · contract · 17 Nov 2023
- Executed data processing agreement executed · dpa · 17 Nov 2023
- Executed Starter order form executed · order form · 17 Nov 2023
- Executed Growth order form executed · order form · 18 Nov 2024
- Signed Growth subscription order form executed · order form · 1 Dec 2025
- Onboarding (1)
- Starter onboarding plan issued · onboarding plan · 4 Dec 2023
- Proposals (5)
- Draft Starter tier proposal draft · proposal · 13 Oct 2023
- Starter tier proposal issued · proposal · 18 Oct 2023
- Draft Growth upgrade proposal draft · proposal · 9 Oct 2024
- Growth upgrade proposal from Starter issued · proposal · 14 Oct 2024
- Growth upgrade proposal issued · proposal · 8 Nov 2024
- QBRs (11)
- Quarterly business review deck issued · qbr deck · 1 Apr 2024
- Quarterly review ahead of renewal issued · qbr deck · 27 Jun 2024
- Quarterly review ahead of renewal issued · qbr deck · 1 Oct 2024
- Quarterly business review, Growth tier issued · qbr deck · 1 Jan 2025
- Quarterly business review ahead of renewal issued · qbr deck · 6 Apr 2025
- Quarterly review ahead of renewal issued · qbr deck · 3 Jul 2025
- Quarterly review ahead of renewal issued · qbr deck · 2 Oct 2025
- Quarterly review: adoption and renewal issued · qbr deck · 1 Jan 2026
- Quarterly review ahead of renewal issued · qbr deck · 31 Mar 2026
- Growth-tier QBR with usage decline issued · qbr deck · 23 Jun 2026
- Quarterly business review, Growth tier issued · qbr deck · 29 Sep 2026
- Renewals (4)
- Draft Growth renewal proposal draft · renewal proposal · 26 Sep 2025
- Growth renewal proposal, price held issued · renewal proposal · 1 Oct 2025
- Draft Growth renewal proposal draft · renewal proposal · 29 Sep 2026
- Growth renewal proposal with adoption plan issued · renewal proposal · 2 Oct 2026
- Success plans (1)
- First-year success plan issued · success plan · 1 Feb 2024
Contradictions
Current to 9 Oct 26| Document | Against | What differs |
|---|---|---|
| Brackwell Freight Ltd - Renewal Proposal | Brackwell Freight Ltd - Order Form (signed) | The 2 Oct 2026 proposal prices the next term at fifty thousand pounds a year against £44,000 in the executed 1 Dec 2025 order form; not yet agreed. |
| Brackwell Freight Ltd - Renewal Proposal v1 | Brackwell Freight Ltd - Order Form (signed) | The 29 Sep 2026 draft calls forty-four thousand pounds the original order form amount; the 17 Nov 2023 order form was £19.5k a year for Starter. |
| Brackwell Freight Ltd - Renewal Proposal | Brackwell Freight Ltd - Order Form (signed) | The 2 Oct 2026 proposal says a first-term discount ends at renewal, but the executed 1 Dec 2025 order form applied no discount. |