Brackwell Freight Ltd - Master Services Agreement v2
Documentdraft Brackwell Freight Ltd · contract · draft · 2 Nov 2023
Unsigned draft Master Services Agreement for a Starter subscription, 1 Dec 2023 to 30 Nov 2024. Availability ninety-nine point five per cent, P1 first response four business hours, subscription nineteen thousand five hundred pounds a year plus a one-off implementation fee of six thousand pounds.
What it says
What this says
As at Fri 9 Oct 2026Unsigned draft Master Services Agreement for a Starter subscription, 1 Dec 2023 to 30 Nov 2024. Availability ninety-nine point five per cent, P1 first response four business hours, subscription nineteen thousand five hundred pounds a year plus a one-off implementation fee of six thousand pounds.
What it is: a BG-Demo draft dated 2 Nov 2023, prepared for Brackwell Freight Ltd to review. It states "Not binding until signed by both parties" and the signature block is blank.
Commits: Starter tier for one team, up to four source systems, with an annual subscription and a one-off implementation fee. Invoices are payable within thirty days, and the service credit is five per cent of one month's fee for availability only.
Unusual: nothing off the standard Starter terms. No discount applies and amounts exclude VAT.
Not settled: the data-protection wording, the four source systems and the signatory are open points. The evidence does not show whether this draft was ever executed, and renewal pricing is left to "the price book in force at that time".
As found in this document
As at Fri 9 Oct 2026- Date end30 Nov 2024Source: the AI read of this record
- Date start1 Dec 2023Source: the AI read of this record
- Annual recurring subscriptionnineteen thousand five hundred poundsSource: the AI read of this record
- One-off implementation feesix thousand poundsSource: the AI read of this record
- Total contract value for the initial termtwenty-five thousand five hundred poundsSource: the AI read of this record
- Availabilityninety-nine point five per centSource: the AI read of this record
- P1 first responsefour business hoursSource: the AI read of this record
- Nightly data refreshComplete by 07:00 customer local time on business daysSource: the AI read of this record
- Service creditFive per cent of one month's fee, for availability onlySource: the AI read of this record
- Payment termsInvoices are payable within thirty days of the invoice dateSource: the AI read of this record
- Billing frequencyAnnualSource: the AI read of this record
Body
Brackwell Freight Ltd - Master Services Agreement v2
Status: Draft. Prepared by BG-Demo for review by Brackwell Freight Ltd. Not binding until signed by both parties.
Draft date: 2 Nov 2023
Parties
| Party | Details |
|---|---|
| Supplier | BG-Demo, London |
| Customer | Brackwell Freight Ltd, Manchester |
| BG-Demo account owner | Tom Ashdown, Account Executive |
| BG-Demo customer success manager | Marcus Bell |
Background
Brackwell Freight Ltd provides road freight and contract warehousing for retailers. The Customer wishes to use the BG-Demo B-Glass so that its revenue operations team and depot account managers can see accounts, delivery-exception tickets and calls together, and spot at-risk retail contracts early. The brain is built and run inside the Customer's own Snowflake account.
Term
| Item | Detail |
|---|---|
| Start date | 1 Dec 2023 |
| End date | 30 Nov 2024 |
| Tier | Starter |
| Billing frequency | Annual |
Order lines
Read the whole document (3,364 characters)
| SKU | Description | Quantity | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-STARTER | B-Glass – Starter | one | nineteen thousand five hundred pounds | none | nineteen thousand five hundred pounds | Yes, annual |
| IMP-STARTER | Implementation – Starter (four weeks, up to four connectors) | one | six thousand pounds | none | six thousand pounds | No, one-off |
Commercial summary
| Item | Amount |
|---|---|
| Annual recurring subscription | nineteen thousand five hundred pounds |
| One-off implementation fee | six thousand pounds |
| Total contract value for the initial term | twenty-five thousand five hundred pounds |
All amounts are in pounds sterling and exclude VAT. No discount applies to either line.
Fees and payment
- The subscription is invoiced annually.
- The implementation fee is a one-off fixed fee.
- Invoices are payable within thirty days of the invoice date.
Service levels
| Measure | Commitment |
|---|---|
| Availability | ninety-nine point five per cent |
| P1 first response | four business hours |
| Nightly data refresh | Complete by 07:00 customer local time on business days |
| Service credit | Five per cent of one month's fee, for availability only |
Service credits under the Starter tier are given for availability only. A brain that is available but answering on late data is not credited for freshness under this tier.
Scope of the services
BG-Demo will implement the Starter tier for one team, connect up to four source systems, and provide pages, chat and search over the connected data. Connector go-live dates will be agreed with the Customer during implementation. The CSM will hold a check-in with the Customer every six months.
Renewal
The initial term ends on 30 Nov 2024. BG-Demo's customer success manager will contact the Customer ahead of the end date to discuss renewal. Pricing at renewal will follow the price book in force at that time.
Open points in this draft
- Customer legal team to confirm the data-protection wording.
- Customer to confirm which four source systems are in scope for implementation.
- Customer to confirm the named signatory.
Signature
This draft is unsigned.
| For BG-Demo | For Brackwell Freight Ltd |
|---|---|
| Signature: | Signature: |
| Name: Tom Ashdown | Name: |
| Title: Account Executive | Title: |
| Date: | Date: |