Brackwell Freight Ltd - Master Services Agreement (signed)
Documentexecuted Brackwell Freight Ltd · contract · executed · 17 Nov 2023
Executed MSA signed 17 Nov 2023 for the Starter tier, 1 Dec 2023 to 30 Nov 2024. Subscription is nineteen thousand five hundred pounds a year, availability ninety-nine point five per cent, P1 first response four business hours.
What it says
What this says
As at Fri 9 Oct 2026Executed MSA signed 17 Nov 2023 for the Starter tier, 1 Dec 2023 to 30 Nov 2024. Subscription is nineteen thousand five hundred pounds a year, availability ninety-nine point five per cent, P1 first response four business hours.
What it is: the executed master services agreement between BG-Demo and Brackwell Freight Ltd. It states that it "supersedes every earlier draft of the agreement held in the same folder".
Commits: Starter tier for one team, up to four source systems, with the subscription at nineteen thousand five hundred pounds and a one-off implementation fee of six thousand pounds. Invoices are payable within thirty days, and service credits are for availability only.
Unusual: nothing off the standard Starter terms. No discount applies, and no connector go-live dates are fixed; they are to be agreed during implementation.
Not settled: the initial term ended on 30 Nov 2024 and the text has no auto-renewal. It says only that renewal pricing "will follow the price book in force at that time", so it does not show the current term or price.
As found in this document
As at Fri 9 Oct 2026- Date end30 Nov 2024Source: the AI read of this record
- Date renewal30 Nov 2024Source: the AI read of this record
- Date signed17 Nov 2023Source: the AI read of this record
- Date start1 Dec 2023Source: the AI read of this record
- Annual recurring subscriptionnineteen thousand five hundred poundsSource: the AI read of this record
- One-off implementation feesix thousand poundsSource: the AI read of this record
- Total contract value for the initial termtwenty-five thousand five hundred poundsSource: the AI read of this record
- BillingThe subscription is invoiced annuallySource: the AI read of this record
- Payment termsInvoices are payable within thirty days of the invoice dateSource: the AI read of this record
- Availabilityninety-nine point five per centSource: the AI read of this record
- P1 first responsefour business hoursSource: the AI read of this record
- Nightly data refreshComplete by 07:00 customer local time on business daysSource: the AI read of this record
- Service creditFive per cent of one month's fee, for availability onlySource: the AI read of this record
- Check-inThe CSM will hold a check-in with the Customer every six monthsSource: the AI read of this record
The document
Body
Brackwell Freight Ltd - Master Services Agreement (signed)
Status: Executed. Signed on 17 Nov 2023. This executed copy supersedes every earlier draft of the agreement held in the same folder.
Parties
| Party | Details |
|---|---|
| Supplier | BG-Demo, London |
| Customer | Brackwell Freight Ltd, Manchester |
| BG-Demo account owner | Tom Ashdown, Account Executive |
| BG-Demo customer success manager | Marcus Bell |
Background
Brackwell Freight Ltd provides road freight and contract warehousing for retailers. The Customer has bought the BG-Demo B-Glass so that its revenue operations team and depot account managers can see accounts, delivery-exception tickets and calls together, and spot at-risk retail contracts early. The brain is built and run inside the Customer's own Snowflake account.
Term
| Item | Detail |
|---|---|
| Start date | 1 Dec 2023 |
| End date | 30 Nov 2024 |
| Tier | Starter |
| Billing frequency | Annual |
Order lines
Read the whole document (3,453 characters)
| SKU | Description | Quantity | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-STARTER | B-Glass – Starter | one | nineteen thousand five hundred pounds | none | nineteen thousand five hundred pounds | Yes, annual |
| IMP-STARTER | Implementation – Starter (four weeks, up to four connectors) | one | six thousand pounds | none | six thousand pounds | No, one-off |
Commercial summary
| Item | Amount |
|---|---|
| Annual recurring subscription | nineteen thousand five hundred pounds |
| One-off implementation fee | six thousand pounds |
| Total contract value for the initial term | twenty-five thousand five hundred pounds |
All amounts are in pounds sterling and exclude VAT. No discount applies to either line.
Fees and payment
- The subscription is invoiced annually.
- The implementation fee is a one-off fixed fee.
- Invoices are payable within thirty days of the invoice date.
Service levels
| Measure | Commitment |
|---|---|
| Availability | ninety-nine point five per cent |
| P1 first response | four business hours |
| Nightly data refresh | Complete by 07:00 customer local time on business days |
| Service credit | Five per cent of one month's fee, for availability only |
Service credits under the Starter tier are given for availability only. A brain that is available but answering on late data is not credited for freshness under this tier.
Scope of the services
BG-Demo will implement the Starter tier for one team, connect up to four source systems, and provide pages, chat and search over the connected data. Connector go-live dates will be agreed with the Customer during implementation. The CSM will hold a check-in with the Customer every six months.
Renewal
The initial term ends on 30 Nov 2024. BG-Demo's customer success manager will contact the Customer ahead of the end date to discuss renewal. Pricing at renewal will follow the price book in force at that time.
Entire agreement
This executed agreement, including the order lines and service levels above, sets out the contracted price and terms between the parties. Where any CRM record, invoice or earlier draft differs from it, this document prevails.
Signature
| For BG-Demo | For Brackwell Freight Ltd |
|---|---|
| Signature: Tom Ashdown | Signature: Authorised signatory |
| Name: Tom Ashdown | Title: Authorised signatory for the Customer |
| Title: Account Executive | Date: 17 Nov 2023 |
| Date: 17 Nov 2023 |
Unusual terms
As at Fri 9 Oct 2026- No discount on either order line
- Connector go-live dates to be agreed during implementation
- Renewal pricing follows the price book in force at the time