Esther Quaye

Staff

Customer Success Manager · customer success · reports to Sofia Marchetti · left 30 Jan 2026

Esther Quaye was a Customer Success Manager who left BG-Demo on 30 Jan 2026. Her book spanned five accounts, led by Calderbrook Housing Group and Marlstone Legal, and each needs a successor for its renewal conversation.

made from

How they work

Insight

As at Fri 9 Oct 2026

Esther Quaye was a Customer Success Manager who left BG-Demo on 30 Jan 2026. Her book spanned five accounts, led by Calderbrook Housing Group and Marlstone Legal, and each needs a successor for its renewal conversation.

Role: Esther joined as a Customer Success Manager on 3 Mar 2025 and reported to Sofia Marchetti. She left BG-Demo on 30 Jan 2026.

Book: She carried five accounts, with Calderbrook Housing Group and Marlstone Legal the most active at five items each. Ellerby Dental Group, Haddon Rook Logistics and Fulford Ings Software followed.

Evidence: Seventeen reads cover her calls and threads. Calderbrook showed an in-house platform review and a board-pack escalation, while Ellerby and Marlstone showed renewals approaching with little customer reply.

Now: Calderbrook, Marlstone and Ellerby each had renewal conversations open when she left. The evidence does not show who has taken them over.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

AImade from

On record

Updated 9 Oct 26

Organisations0

Calls8

Email threads9

Deals0

Documents1

Events1

Computedmade from

Calls

No calls in the last four weeks.

Callsmade from

Time off

From	To	Type	Days	Status
18 Dec 2025	22 Dec 2025	holiday	3	taken
8 Dec 2025	8 Dec 2025	holiday	1	taken
1 Dec 2025	2 Dec 2025	sick	2	taken
17 Oct 2025	21 Oct 2025	sick	3	taken
23 Sep 2025	23 Sep 2025	holiday	1	taken
6 Aug 2025	19 Aug 2025	holiday	10	taken
16 Jun 2025	17 Jun 2025	holiday	2	taken
11 Apr 2025	15 Apr 2025	sick	3	taken
31 Mar 2025	1 Apr 2025	holiday	2	taken

HRmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help