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Dominic Hale

Staff

Support Lead · support · reports to Sofia Marchetti

Dominic Hale is BG-Demo's Support Lead in London, owning escalations and ticket updates across eight accounts. Recent reads show repeated freshness and data-trust escalations, plus several routine connector requests.

How they work

Insight

As at Fri 9 Oct 2026

Dominic Hale is BG-Demo's Support Lead in London, owning escalations and ticket updates across eight accounts. Recent reads show repeated freshness and data-trust escalations, plus several routine connector requests.

Role: Dominic has been Support Lead in the support department since 6 Jan 2025 and reports to Sofia Marchetti. He is named as owner or single point of contact on escalations and connector changes.

Book: The counts show five calls attended, five email threads and no tickets assigned. Calderbrook Housing Group and Delancey Haig carry the most activity, with two each.

Evidence: The escalation calls at Veldmaat Payments, Hollins Tarrant, Brakkevoort Logistics and Delancey Haig centre on stale data and trust. Email work at Carnmoor Fleet Leasing and Harcastle Environmental is routine and constructive.

Now: Open written updates are owed at Veldmaat Payments and Quarrington Care Network. Dominic has leave booked from 6 Nov 2026 to 12 Nov 2026, so cover for these accounts is worth confirming.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

On record

Updated 9 Oct 26

Organisations0

Calls5

Email threads5

Deals0

Documents0

Events0

Computedmade from

Calls

No calls in the last four weeks.

Time off

From	To	Type	Days	Status
23 Nov 2026	23 Nov 2026	holiday	1	booked
6 Nov 2026	12 Nov 2026	holiday	5	booked
2 Oct 2026	5 Oct 2026	holiday	2	taken
2 Sep 2026	4 Sep 2026	holiday	3	taken
9 Aug 2026	17 Aug 2026	holiday	6	taken
20 Apr 2026	24 Apr 2026	holiday	5	taken
8 Dec 2025	10 Dec 2025	holiday	3	taken
3 Dec 2025	5 Dec 2025	holiday	3	taken
10 Oct 2025	10 Oct 2025	sick	1	taken
22 Aug 2025	29 Aug 2025	holiday	5	taken
19 Aug 2025	19 Aug 2025	holiday	1	taken
1 Aug 2025	13 Aug 2025	holiday	9	taken
9 May 2025	9 May 2025	holiday	1	taken

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.