Check-in call: finding a time

Email thread

Femke van Gestel agreed to a check-in with Elena Novak, said usage is up and she is happy, and asked what the plan is for the delivery complaints view, which she most wants to discuss.

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What was said

What this says

As at Fri 9 Oct 2026

Femke van Gestel agreed to a check-in with Elena Novak, said usage is up and she is happy, and asked what the plan is for the delivery complaints view, which she most wants to discuss.

Ask: Elena proposed a check-in with a written summary of account manager usage of the Growth tier. Femke offered Tuesday or Thursday morning.

Customer view: Femke is positive on usage but wants a plan for the delivery complaints view. The evidence does not show what that view is or its status.

Next: Elena to send the invite and prepare an answer on the view.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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First message2026-07-15

Last message2026-07-15

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Messages

Elena Novak 15 Jul 2026 10:30
to Femke van Gestel
Dear Femke, To confirm, I would like to schedule our next check-in on the Brinkerhof account. As agreed after our last call, I will bring a short written summary of how the account managers are using the brain, so we can look at it together. The agenda, as I propose it: 1. How the account managers are using the Growth tier day to day 2. The one open support question from the last month 3. What you would like to see from us in the second half of the year Could you suggest a short slot in the next two weeks? I will make sure that the written actions are with you the same day. Kind regards, Elena
Femke van Gestel 15 Jul 2026 12:01
to Elena Novak
Hi Elena, Good, let's make it practical. Next Tuesday or Thursday morning works for me, either is fine. Usage is up and the account managers do use it, so I am happy. What is the plan for the delivery complaints view? That is what I want to talk about most. Send the invite and I will accept. Groetjes, Femke

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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