Follow-up: discovery call
Email thread Brinkerhof Distributie · sales
Ruud Verhoeven, the Financial Director, asked for yearly cost and a separate implementation fee. Priya Raman quoted £56k as total deal value including implementation. He wants every term in the contract.
What was said
What this says
As at Fri 9 Oct 2026Ruud Verhoeven, the Financial Director, asked for yearly cost and a separate implementation fee. Priya Raman quoted £56k as total deal value including implementation. He wants every term in the contract.
Ask: Ruud wants the annual cost and the implementation fee as separate lines, and everything agreed written into the contract. He also said he does not decide on a call.
Customer view: direct and cost-focused. The £56k is the total deal value in Priya's reply, not a yearly subscription, and the split was not confirmed in the thread.
Next: Priya is to confirm the split internally and send a proposal for Ruud and Femke to review.
The thread
Updated 9 Oct 26Messages
Priya Raman 14 Jul 2025 17:03Hi Femke, hi Ruud, Thank you both for your time today. A quick recap, to keep momentum. What we heard: your account managers want to see each installer's orders, delivery complaints and credit queries in one view, rather than chasing three systems. We think the Growth tier fits that well. Next step: we put together a proposal built around your own data. Ruud, if there are questions on cost and terms you would like answered in it, tell me and I'll make sure they are covered. Happy to make this easy, so just say what would help most. Best, Priya
Ruud Verhoeven 15 Jul 2025 09:59Priya, Thanks for the recap. One question first: what does it cost per year? I need the yearly cost, not a single total. And is the implementation part of that, or separate? Met vriendelijke groet, Ruud Verhoeven- Priya Raman 15 Jul 2025 12:17Hi Ruud, Fair question, and thank you for being direct. The figure we are working to is £56,000. That is the total value of the deal, and it includes the one-off implementation fee, so it is not the yearly subscription on its own. In the proposal I'll show the two separately: the one-off implementation and the annual subscription, so you can see the yearly cost clearly. I'll confirm the exact split with our team before it goes to you rather than quote it from memory. Femke, anything you want added from the account managers' side? Best, Priya
- Ruud Verhoeven 18 Jul 2025 16:06Priya, Understood. Please make sure the annual cost and the implementation fee appear as separate lines, and that everything we agree is in the contract. No surprises later. Send the proposal when it is ready and I will review it with Femke. I do not decide on a call. Met vriendelijke groet, Ruud Verhoeven