Following up on your support request

Email thread

Olivia Grant said a change made on BG-Demo's side should load excursion tickets and orders in the pharmaceutical client view. Wes Jago on 5 Sep 2025 said it is better but not fixed, and some of his team have stopped using it when numbers look off.

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What this says

As at Fri 9 Oct 2026

Olivia Grant said a change made on BG-Demo's side should load excursion tickets and orders in the pharmaceutical client view. Wes Jago on 5 Sep 2025 said it is better but not fixed, and some of his team have stopped using it when numbers look off.

Ask: Olivia asked Wes to check the client view and send a screenshot if anything is still out of step.

Customer view: Wes finds it better but not convincing. One pharma client still shows an excursion ticket without its order, with a contract review due next week, and he asked whether the overnight refresh picked up everything.

Next: Confirm the state of the overnight refresh and the missing order.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages2

First message2025-09-04

Last message2025-09-05

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Messages

Olivia Grant 4 Sep 2025 14:05
to Wes Jago
Hi Wes, I wanted to follow up on the support request you raised with us. We have made a change on our side and the pharmaceutical client view should now be loading the latest excursion tickets and orders alongside each contract review. Could you take a look when you have a moment and let me know whether it matches what you expect? If anything still looks out of step, a screenshot of the client page would help me trace it quickly. Thanks, Olivia Support Engineer, BG-Demo
Wes Jago 5 Sep 2025 09:43
to Olivia Grant
Hi Olivia, Thanks for the follow-up. I had a look first thing and it is better, but I am not fully convinced. One of my pharma clients still shows an excursion ticket without the matching order, and I have a contract review with them next week, so I do not want to walk in unsure of what I am looking at. I have attached nothing yet as I wanted to check it was not just me. Can you confirm whether the overnight refresh has picked up everything? A few of the team have stopped bothering with it when the numbers look off, which is a shame. Regards, Wes

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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