Data sync issue

Email thread

Support thread on a lagging Salesforce connector after the customer changed field mappings. Olivia Grant pushed a refresh and Emma Jagger confirmed the data came through.

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What was said

What this says

As at Fri 9 Oct 2026

Support thread on a lagging Salesforce connector after the customer changed field mappings. Olivia Grant pushed a refresh and Emma Jagger confirmed the data came through.

Ask: Emma raised a sync problem on the Salesforce connector, which Olivia traced to slow pickup rather than the field mappings.

Customer view: Emma was satisfied and thanked BG-Demo for sorting it quickly.

Next: No action is outstanding. The ticket sits in the connector sync category and was resolved in a week.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

Typesupport

Messages4

First message2026-03-05

Last message2026-03-12

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Messages

Olivia Grant 5 Mar 2026 10:44
to Emma Jagger
Hi Emma, I've seen the ticket come in around the Salesforce connector lagging. Have you noticed any changes to the CRM side that might have triggered this, new custom fields or permission changes? Best, Olivia
Emma Jagger 5 Mar 2026 12:13
to Olivia Grant
Hi Olivia, Yes, actually, we updated a few field mappings on Friday. That's probably when it started. Not sure if that's the cause though. Thanks, Emma
Olivia Grant 9 Mar 2026 13:32
to Emma Jagger
Emma, We've checked it through, the field mappings are fine. The connector is picking up the sync just slowly. I've pushed a refresh through our end and it should catch up by end of today. You should see the full dataset by tomorrow morning. Cheers, Olivia
Emma Jagger 12 Mar 2026 16:53
to Olivia Grant
Perfect, it came through. All looks good now. Thanks for sorting that quickly. Emma

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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