Getting a check-in in the diary

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Amara Obi reported rising active users and asked for a check-in. Gemma Holt offered Thursday morning or Friday before lunch and wants the cost of adding Kelly Sharpe's customer service team, not buying yet.

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What this says

Current to 13 Oct 26

Amara Obi reported rising active users and asked for a check-in. Gemma Holt offered Thursday morning or Friday before lunch and wants the cost of adding Kelly Sharpe's customer service team, not buying yet.

Ask: Gemma wants numbers for adding customer service on top of current users, so she can take them to Rajesh Mistry.

Customer view: She is enthusiastic about adoption and says the account managers love it. She is explicit that she is not buying yet.

Next: Amara to send an invite for next week and bring a price for extra users.

AI · claude-sonnet-5-5 · 13 Oct 2026

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Updated 9 Oct 26

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First message2026-07-06

Last message2026-07-06

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Amara Obi 6 Jul 2026 15:01
to Gemma Holt
Hi Gemma, Hope the week is off to a good start. I would like to get our next check-in in the diary. Here's what the numbers say so far: active users are up well on last quarter, and more of the account managers are asking questions of the brain each week. That is exactly the adoption we hoped for, so it would be good to talk about what is driving it. I would also like to hear how customer service access is going, and who else should have access. Olivia mentioned you were keen to bring that team on. Could you do a call next week? I am flexible on days, so tell me what suits you and I will send an invite. Forty minutes should be plenty. Best, Amara
Gemma Holt 6 Jul 2026 17:07
to Amara Obi
Hi Amara, Great to hear the numbers are moving. Honestly the account managers love it, and I keep getting stopped in the corridor about it. Next week works. Thursday morning is best for me, or Friday before lunch if that is better for you. I will want to talk about customer service. Kelly Sharpe's team are the obvious next group, and I would like to know what it would cost to add anyone we need on top of what we already have. Not buying anything yet, as I need to run it past Rajesh first, but I would like to have the numbers ready for him. Cheers, Gemma

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