Kelly Sharpe
Person
Harrowden Foods · user
Kelly Sharpe leads customer service use of the brain at Harrowden Foods. She backed the purchase but does not control the money. She is the platform admin, with a team of about a dozen waiting for access as of 12 May 2026.
Who they are
Insight
As at Fri 9 Oct 2026Kelly Sharpe leads customer service use of the brain at Harrowden Foods. She backed the purchase but does not control the money. She is the platform admin, with a team of about a dozen waiting for access as of 12 May 2026.
Role: Customer Service Manager in Leicester, CRM role user, and a platform user with admin rights since 5 Jan 2026. She was the champion for customer service in the Growth demo and now trains and supports her team.
Influence: she says the money decision is Gemma Holt's and above. Her backing shapes adoption in customer service, not the sign-off.
Watch: on 12 May 2026 she was the only customer service login and her team had waited weeks for access. A ticket opened on 1 Oct 2026 reports duplicate search results for retailer accounts, possibly a regression of an earlier fix. The evidence does not show whether she attended the Customer Day.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Harrowden Foods | Customer Service Manager | user | kelly.sharpe@harrowden.example |
Activity
- 1 Oct 2026ticketSearch duplicates for retailer accounts
- 9 Sep 2026ticketSearch returning duplicate records
- 8 Jul 2026ticketHow do I set up role-based access for customer service?
- 11 Jun 2026eventBG-Demo Customer Day London
+91 - 4 Jun 2026email threadInvitation: BG-Demo Customer Day London, Thursday 11 June 2026
- 12 May 2026callHarrowden Foods / BG-Demo – Check In
- 27 Apr 2026ticketRequest for export functionality in the service view
- 19 Mar 2026eventBG-Demo webinar
+34 - 16 Mar 2026callHarrowden Foods / BG-Demo – Training
- 12 Mar 2026email threadTraining for the customer service team
- 10 Mar 2026email threadInvitation: BG-Demo webinar on Thursday 19 March 2026
- 3 Nov 2025email threadCustomer service access to the brain: questions after the demo
+1 - 31 Oct 2025callHarrowden Foods / BG-Demo – Demo+1