Stainmore Haulage / BG-Demo – Onboarding
Callcompleted
Stainmore Haulage · 27 Dec 2023 10:00
Onboarding call on 2023-12-27: go-live is held up because the customer's IT has not granted Snowflake access after about three weeks. Callie needs it by Friday to keep the go-live date.
What was said
What this says
As at Fri 9 Oct 2026Onboarding call on 2023-12-27: go-live is held up because the customer's IT has not granted Snowflake access after about three weeks. Callie needs it by Friday to keep the go-live date.
What happened: Callie Brennan checked progress with Aaron Graham and Shirley Bowman. Snowflake access is the only blocker; Xero, Outlook and Roadway are ready.
Customer view: Aaron said IT had been slow despite two chases. Shirley agreed to ring Dave, the Snowflake admin, that afternoon.
Commercial: Time to first value is at risk of slipping, which weakens the start of the subscription. The user list is in: six names plus Aaron and Shirley.
Watch: If access is not granted by Friday, Callie said they would be cutting it close. The evidence does not show whether access was granted.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Shirley Bowman to ring Dave, the Snowflake admin, that afternoon and stress the end-of-week deadline.
- Callie Brennan to run the test and full refresh once Snowflake access arrives.
Risks
As at Fri 9 Oct 2026- Go-live slips if the customer's IT does not grant Snowflake access by Friday.
- A delayed start delays the first useful answers from the brain.
Opportunities
As at Fri 9 Oct 2026- A smooth go-live with a login walkthrough builds early adoption among the eight named users.
Transcript
Callie BrennanHi all. Just checking in on where we are. Aaron, did you get the Snowflake access sorted?
Aaron GrahamNot yet. IT's been a bit slow coming back. I've chased them twice.- Callie BrennanOkay, that's a bit tight. We're coming up on three weeks now. Shirley, can you give them a push? Dave's the Snowflake admin?
Shirley BowmanYeah, Dave. I can give him a ring, he might respond faster. What's the message?- Callie BrennanRead-only access, no write permissions, pulling specific tables only. It's not a risk. But we need it to go live on schedule. Without Snowflake, we can't refresh the data.
- Shirley BowmanI'll ring him this afternoon.
- Callie BrennanTell him we're on a deadline and need it by end of week. If there's a problem, he should email me.
- Shirley BowmanWill do.
- Aaron GrahamSorry about this. I've been chasing but IT's slow.
- Callie BrennanNo drama. We're in the window where it needs to happen. Once I get Snowflake, how long until we test?
- Aaron GrahamXero and Outlook are ready, Roadway's auto-sending. Once Snowflake's plugged in, it should work.
- Callie BrennanRight. If I get it Friday, we test over the weekend and full refresh Monday. That gets us to go-live end of next week. But be clear, we need Snowflake by Friday. After that, we're cutting it close.
- Shirley BowmanI'll make sure Dave knows it's urgent.
- Callie BrennanThank you. Did you get the user list to me?
- Shirley BowmanYeah, sent that across. Six names plus Aaron and me.
- Callie BrennanGood. I'll create accounts once Snowflake's live. Any other concerns?
- Aaron GrahamJust the Snowflake wait, really.
- Callie BrennanOnce I get Snowflake, I'll kick off the full refresh. You don't need to do anything until I tell you the data's live, then we'll do a quick call to show you the login and walk through how to ask questions.
- Shirley BowmanSounds good.
- Callie BrennanRight, I'll leave you to it. Shirley, give me a ring once you've spoken to Dave. Cheers.
- Shirley BowmanWill do. Thanks, Callie.