Kestle Bay Hotels / BG-Demo – Demo
Callcompleted
Kestle Bay Hotels · 30 Sep 2024 12:45
Demo of the brain on Kestle Bay Hotels' CRM and property system. Sam Hollis said the company is keen to move forward. Tom Ashdown is to send the proposal by end of week, then an order form, with go-live targeted for early November.
What was said
What this says
As at Fri 9 Oct 2026Demo of the brain on Kestle Bay Hotels' CRM and property system. Sam Hollis said the company is keen to move forward. Tom Ashdown is to send the proposal by end of week, then an order form, with go-live targeted for early November.
What happened: Hannah Lowe showed the brain answering a booking question across the Salesforce CRM and the property-management system. Sam Hollis and Rob Gledhill asked about finance data, security, service levels and training.
Customer view: Sam said "We're keen. Let's move forward." Rob found it straightforward and had no further questions.
Commercial: Rob's finance question would need a fourth connector, which is the Starter limit, so extra systems beyond that point to Growth. Tom committed to a proposal by end of week, then an order form and a four-week path to live.
Watch: The call is from 30 Sep 2024 and the evidence does not show whether a proposal or order form followed. Service credit terms were quoted as Starter terms, to be confirmed by the executed paper.
Themes
As at Fri 9 Oct 2026Who was there
BG-Demo
Them
Follow-up
Next steps
As at Fri 9 Oct 2026- Tom Ashdown to send the proposal to Sam Hollis by end of week, then the order form.
Risks
As at Fri 9 Oct 2026- The evidence does not show a proposal or order form was sent or signed after the call.
- Rob Gledhill's finance data request would use the fourth and last Starter connector.
Opportunities
As at Fri 9 Oct 2026- Finance data via a fourth connector, or Growth if more systems are wanted later.
Transcript
Tom AshdownHi both. Thanks for joining. We've got Hannah with us today, she's our Solutions Engineer. She's going to walk you through the brain on your data.
Sam HollisGreat, cheers.
Hannah LoweHi Sam, hi Rob. Can you see my screen okay?
Rob GledhillYeah, clear.- Hannah LoweRight. So we've connected your Salesforce CRM and your property-management system to your Snowflake account. We indexed about five thousand booking records and customer interactions over the past few months. Now instead of hunting through both systems, you just ask.
- Hannah LoweSo for instance, if you wanted to ask: 'Which customers have booked more than three times in the last six months?' Watch what happens.
- Hannah LoweThere we are. The brain pulled it from your CRM and your property system in about two seconds. Thirty-eight customers. You could drill in, see their booking history, their contact details, everything.
- Sam HollisThat's useful. We could use that for targeted marketing.
- Hannah LoweExactly. And it's live every night. We refresh your data nightly by seven in the morning, so every question you ask has today's information in it.
- Rob GledhillWhat if we want to include finance data? Like, revenue per customer or repeat revenue?
- Hannah LoweTo be precise, that would be a fourth connector. Starter gives you four systems connected. We'd add your finance platform, Xero or whatever you use, and you could then ask: 'revenue per customer for the last year.' The brain would pull from all three systems.
- Sam HollisHow secure is all this?
- Hannah LoweThe short answer is: your data never leaves Snowflake. The longer answer is: we run the platform but it lives inside your account, encrypted in transit and at rest. You control the encryption keys. We never have access to your raw data.
- Rob GledhillAnd if something goes wrong?
- Hannah LoweWe monitor availability round the clock. Starter tier guarantees ninety-nine point five percent uptime. If we miss that in any month, you get a five percent service credit. We also guarantee nightly data refresh by seven in the morning. If a refresh doesn't complete, same credit applies.
- Sam HollisAnd training, do we need to learn something new?
- Tom AshdownWe run a kick-off session once you're live. Usually an hour with you and a couple of your team. The brain is pretty intuitive, it understands business language, not SQL. So if you ask 'high-value bookings,' it knows what you mean.
- Rob GledhillLooks straightforward. What's next?
- Tom AshdownIf you're happy, we move to the proposal and order form. That locks in the price, the timeline, and exactly what systems we're connecting. You're looking at four weeks from signature to live.
- Sam HollisWe're keen. Let's move forward.
- Tom AshdownBrilliant. I'll get the proposal to you by end of week, and we can iterate if you want. Once you're happy, order form, and we'll get you live in early November.
- Sam HollisPerfect.
- Hannah LoweGreat. Any other questions before we wrap?
- Rob GledhillNo, I think that's all clear.
- Tom AshdownCheers both. I'll send that proposal over. Speak soon.