Tickets
Tickets
Updated 9 Oct 26- Brimscombe Energy40 · 0
- Hollins Tarrant36 · 4
- Merriott Lyle Distribution35 · 1
- Brindlecote Insurance Brokers33 · 1
- Lindqvarn Retail32 · 1
- Pentreath Cold Chain32 · 0
- Lornefield Pensions Administration31 · 0
- Vellacott Payments30 · 2
- Brackwell Freight Ltd29 · 0
- Garrow Lusk28 · 0
- Brannock Medical Supplies27 · 0
- Ashwell Mercer Interiors25 · 0
- Grisedale Search & Selection24 · 0
- Kenmure Business Telecom24 · 1
- Thackwray Logistics24 · 1
- Fenmoor Specialty Underwriting23 · 1
- Ardenmore Pension Administration22 · 0
- Marlstone Legal20 · 0
- Stainmore Haulage20 · 0
- Veldmaat Payments19 · 0
- Calderbrook Housing Group19 · 0
- Tannahill Systems19 · 0
- Delancey Haig18 · 0
- Kingdon Diagnostics18 · 0
- Penmaen Software18 · 0
- Tidecombe Housing17 · 0
- Hollowmere Care Group17 · 1
- Wellbrook Facilities16 · 0
- Kilcolgan Payments16 · 0
- Brakkevoort Logistics15 · 0
- Pelton Grange Care14 · 1
- Vantrell Software13 · 0
- Quaystead Marine Services13 · 0
- Kelvinhaugh Pension Services13 · 0
- Ellerby Dental Group13 · 0
- Harrowden Foods12 · 1
- Corriemoor Foods12 · 0
- Linthorpe Trade Supplies12 · 0
- Kadewerk Software12 · 0
- Harcastle Environmental12 · 0
- Marsden Vale Recruitment12 · 0
- Dunholm Precision11 · 0
- Clonvara Insurance Services11 · 0
- Maelbeek Assurances11 · 0
- Carrowkeel Software11 · 1
- Kesselfeld Software11 · 0
- Brinkerhof Distributie10 · 1
- Clashmore Recruitment10 · 0
- Tarnbeck Insurance Brokers10 · 0
- Oosterdijk Logistiek10 · 0
- Whitlingham Wealth10 · 0
- Fairhallow Travel9 · 0
- Carnmoor Fleet Leasing9 · 0
- Veenendrecht Payments9 · 1
- Kaltenbrunn Medizintechnik9 · 0
- Fulford Ings Software9 · 1
- Tilden Marsh Logistics9 · 0
- Saltia Hardware Distributors9 · 0
- Brenneck Pay8 · 0
- Penwortham Mutual8 · 2
- Marchbank Couriers8 · 0
- Wexmoor Property Group7 · 0
- Skovdal Software7 · 0
- Pemaquid Analytics7 · 1
- Hartside Student Living7 · 0
- Tallowfield Health Partners6 · 0
- Quarrington Care Network6 · 1
- Bayard Lane Payments6 · 0
- Copperlane Payroll5 · 0
- Auerhain Industrietechnik5 · 0
- Wattlebrook Insurance Services5 · 1
- Saltdean Hart Insurance Brokers5 · 0
- Coorabell Logistics5 · 0
- Leiekant Accountants5 · 0
- Pellegrin Hart Benefits4 · 0
- Haddon Rook Logistics4 · 0
- Kronfeld Assekuranz4 · 0
- Silverbeck Energy Services3 · 0
- Moycullen Recruitment3 · 1
- Ardcarne Life Assurance2 · 2
- Wrenfield Property Management2 · 0
- Copperwick Logistics2 · 0
- Quennell Harte1 · 0
- Llano Crossing Software1 · 0
Every customer with a ticket, most tickets first, with how many are open. Click a customer to filter the page. Largest: Brimscombe Energy 40.
Show the figures as a table
| Customer | Tickets | Open |
|---|---|---|
| Brimscombe Energy | 40 | 0 |
| Hollins Tarrant | 36 | 4 |
| Merriott Lyle Distribution | 35 | 1 |
| Brindlecote Insurance Brokers | 33 | 1 |
| Lindqvarn Retail | 32 | 1 |
| Pentreath Cold Chain | 32 | 0 |
| Lornefield Pensions Administration | 31 | 0 |
| Vellacott Payments | 30 | 2 |
| Brackwell Freight Ltd | 29 | 0 |
| Garrow Lusk | 28 | 0 |
| Brannock Medical Supplies | 27 | 0 |
| Ashwell Mercer Interiors | 25 | 0 |
| Grisedale Search & Selection | 24 | 0 |
| Kenmure Business Telecom | 24 | 1 |
| Thackwray Logistics | 24 | 1 |
| Fenmoor Specialty Underwriting | 23 | 1 |
| Ardenmore Pension Administration | 22 | 0 |
| Marlstone Legal | 20 | 0 |
| Stainmore Haulage | 20 | 0 |
| Veldmaat Payments | 19 | 0 |
| Calderbrook Housing Group | 19 | 0 |
| Tannahill Systems | 19 | 0 |
| Delancey Haig | 18 | 0 |
| Kingdon Diagnostics | 18 | 0 |
| Penmaen Software | 18 | 0 |
| Tidecombe Housing | 17 | 0 |
| Hollowmere Care Group | 17 | 1 |
| Wellbrook Facilities | 16 | 0 |
| Kilcolgan Payments | 16 | 0 |
| Brakkevoort Logistics | 15 | 0 |
| Pelton Grange Care | 14 | 1 |
| Vantrell Software | 13 | 0 |
| Quaystead Marine Services | 13 | 0 |
| Kelvinhaugh Pension Services | 13 | 0 |
| Ellerby Dental Group | 13 | 0 |
| Harrowden Foods | 12 | 1 |
| Corriemoor Foods | 12 | 0 |
| Linthorpe Trade Supplies | 12 | 0 |
| Kadewerk Software | 12 | 0 |
| Harcastle Environmental | 12 | 0 |
| Marsden Vale Recruitment | 12 | 0 |
| Dunholm Precision | 11 | 0 |
| Clonvara Insurance Services | 11 | 0 |
| Maelbeek Assurances | 11 | 0 |
| Carrowkeel Software | 11 | 1 |
| Kesselfeld Software | 11 | 0 |
| Brinkerhof Distributie | 10 | 1 |
| Clashmore Recruitment | 10 | 0 |
| Tarnbeck Insurance Brokers | 10 | 0 |
| Oosterdijk Logistiek | 10 | 0 |
| Whitlingham Wealth | 10 | 0 |
| Fairhallow Travel | 9 | 0 |
| Carnmoor Fleet Leasing | 9 | 0 |
| Veenendrecht Payments | 9 | 1 |
| Kaltenbrunn Medizintechnik | 9 | 0 |
| Fulford Ings Software | 9 | 1 |
| Tilden Marsh Logistics | 9 | 0 |
| Saltia Hardware Distributors | 9 | 0 |
| Brenneck Pay | 8 | 0 |
| Penwortham Mutual | 8 | 2 |
| Marchbank Couriers | 8 | 0 |
| Wexmoor Property Group | 7 | 0 |
| Skovdal Software | 7 | 0 |
| Pemaquid Analytics | 7 | 1 |
| Hartside Student Living | 7 | 0 |
| Tallowfield Health Partners | 6 | 0 |
| Quarrington Care Network | 6 | 1 |
| Bayard Lane Payments | 6 | 0 |
| Copperlane Payroll | 5 | 0 |
| Auerhain Industrietechnik | 5 | 0 |
| Wattlebrook Insurance Services | 5 | 1 |
| Saltdean Hart Insurance Brokers | 5 | 0 |
| Coorabell Logistics | 5 | 0 |
| Leiekant Accountants | 5 | 0 |
| Pellegrin Hart Benefits | 4 | 0 |
| Haddon Rook Logistics | 4 | 0 |
| Kronfeld Assekuranz | 4 | 0 |
| Silverbeck Energy Services | 3 | 0 |
| Moycullen Recruitment | 3 | 1 |
| Ardcarne Life Assurance | 2 | 2 |
| Wrenfield Property Management | 2 | 0 |
| Copperwick Logistics | 2 | 0 |
| Quennell Harte | 1 | 0 |
| Llano Crossing Software | 1 | 0 |
Tickets opened each month, stacked by category: the five largest categories and the rest as Other (the table below lists every category). Latest (Oct 26): total 28.
Show the figures as a table
| Month | Category | Tickets |
|---|---|---|
| Apr 23 | How to | |
| Apr 23 | Connector sync | |
| Apr 23 | Data quality | |
| Apr 23 | Access permissions | 2 |
| Apr 23 | Bug | |
| Apr 23 | Other | |
| May 23 | How to | 1 |
| May 23 | Connector sync | 1 |
| May 23 | Data quality | |
| May 23 | Access permissions | |
| May 23 | Bug | |
| May 23 | Other | 1 |
| Jun 23 | How to | 1 |
| Jun 23 | Connector sync | 1 |
| Jun 23 | Data quality | |
| Jun 23 | Access permissions | 1 |
| Jun 23 | Bug | |
| Jun 23 | Other | 2 |
| Jul 23 | How to | 1 |
| Jul 23 | Connector sync | 1 |
| Jul 23 | Data quality | |
| Jul 23 | Access permissions | |
| Jul 23 | Bug | |
| Jul 23 | Other | 1 |
| Aug 23 | How to | |
| Aug 23 | Connector sync | |
| Aug 23 | Data quality | |
| Aug 23 | Access permissions | |
| Aug 23 | Bug | 1 |
| Aug 23 | Other | 3 |
| Sep 23 | How to | 1 |
| Sep 23 | Connector sync | 1 |
| Sep 23 | Data quality | |
| Sep 23 | Access permissions | |
| Sep 23 | Bug | 1 |
| Sep 23 | Other | |
| Oct 23 | How to | |
| Oct 23 | Connector sync | 1 |
| Oct 23 | Data quality | |
| Oct 23 | Access permissions | 1 |
| Oct 23 | Bug | 1 |
| Oct 23 | Other | 1 |
| Nov 23 | How to | |
| Nov 23 | Connector sync | |
| Nov 23 | Data quality | |
| Nov 23 | Access permissions | |
| Nov 23 | Bug | |
| Nov 23 | Other | 1 |
| Dec 23 | How to | 1 |
| Dec 23 | Connector sync | |
| Dec 23 | Data quality | 1 |
| Dec 23 | Access permissions | 1 |
| Dec 23 | Bug | |
| Dec 23 | Other | 4 |
| Jan 24 | How to | 1 |
| Jan 24 | Connector sync | |
| Jan 24 | Data quality | |
| Jan 24 | Access permissions | 1 |
| Jan 24 | Bug | 1 |
| Jan 24 | Other | 3 |
| Feb 24 | How to | 6 |
| Feb 24 | Connector sync | 5 |
| Feb 24 | Data quality | |
| Feb 24 | Access permissions | 1 |
| Feb 24 | Bug | 1 |
| Feb 24 | Other | 1 |
| Mar 24 | How to | 2 |
| Mar 24 | Connector sync | 1 |
| Mar 24 | Data quality | 1 |
| Mar 24 | Access permissions | |
| Mar 24 | Bug | 1 |
| Mar 24 | Other | 4 |
| Apr 24 | How to | 1 |
| Apr 24 | Connector sync | |
| Apr 24 | Data quality | 1 |
| Apr 24 | Access permissions | 1 |
| Apr 24 | Bug | 1 |
| Apr 24 | Other | 2 |
| May 24 | How to | 4 |
| May 24 | Connector sync | 1 |
| May 24 | Data quality | 1 |
| May 24 | Access permissions | 2 |
| May 24 | Bug | |
| May 24 | Other | 2 |
| Jun 24 | How to | 1 |
| Jun 24 | Connector sync | 2 |
| Jun 24 | Data quality | |
| Jun 24 | Access permissions | |
| Jun 24 | Bug | 2 |
| Jun 24 | Other | 2 |
| Jul 24 | How to | 8 |
| Jul 24 | Connector sync | 4 |
| Jul 24 | Data quality | 1 |
| Jul 24 | Access permissions | 4 |
| Jul 24 | Bug | 5 |
| Jul 24 | Other | 4 |
| Aug 24 | How to | 3 |
| Aug 24 | Connector sync | 1 |
| Aug 24 | Data quality | 1 |
| Aug 24 | Access permissions | 4 |
| Aug 24 | Bug | 1 |
| Aug 24 | Other | 2 |
| Sep 24 | How to | 4 |
| Sep 24 | Connector sync | 5 |
| Sep 24 | Data quality | 1 |
| Sep 24 | Access permissions | |
| Sep 24 | Bug | 2 |
| Sep 24 | Other | 2 |
| Oct 24 | How to | 8 |
| Oct 24 | Connector sync | 4 |
| Oct 24 | Data quality | 2 |
| Oct 24 | Access permissions | 1 |
| Oct 24 | Bug | 4 |
| Oct 24 | Other | 4 |
| Nov 24 | How to | 6 |
| Nov 24 | Connector sync | 3 |
| Nov 24 | Data quality | 4 |
| Nov 24 | Access permissions | 2 |
| Nov 24 | Bug | 3 |
| Nov 24 | Other | 1 |
| Dec 24 | How to | 2 |
| Dec 24 | Connector sync | 2 |
| Dec 24 | Data quality | |
| Dec 24 | Access permissions | 4 |
| Dec 24 | Bug | 1 |
| Dec 24 | Other | 5 |
| Jan 25 | How to | 6 |
| Jan 25 | Connector sync | 3 |
| Jan 25 | Data quality | 3 |
| Jan 25 | Access permissions | 3 |
| Jan 25 | Bug | 2 |
| Jan 25 | Other | 4 |
| Feb 25 | How to | 5 |
| Feb 25 | Connector sync | 2 |
| Feb 25 | Data quality | 2 |
| Feb 25 | Access permissions | 2 |
| Feb 25 | Bug | 2 |
| Feb 25 | Other | 5 |
| Mar 25 | How to | 4 |
| Mar 25 | Connector sync | 3 |
| Mar 25 | Data quality | |
| Mar 25 | Access permissions | 6 |
| Mar 25 | Bug | 3 |
| Mar 25 | Other | 11 |
| Apr 25 | How to | 11 |
| Apr 25 | Connector sync | 6 |
| Apr 25 | Data quality | 2 |
| Apr 25 | Access permissions | 5 |
| Apr 25 | Bug | 3 |
| Apr 25 | Other | 10 |
| May 25 | How to | 5 |
| May 25 | Connector sync | 3 |
| May 25 | Data quality | 3 |
| May 25 | Access permissions | 5 |
| May 25 | Bug | 1 |
| May 25 | Other | 8 |
| Jun 25 | How to | 8 |
| Jun 25 | Connector sync | 1 |
| Jun 25 | Data quality | 6 |
| Jun 25 | Access permissions | 1 |
| Jun 25 | Bug | 3 |
| Jun 25 | Other | 8 |
| Jul 25 | How to | 9 |
| Jul 25 | Connector sync | 9 |
| Jul 25 | Data quality | 5 |
| Jul 25 | Access permissions | 6 |
| Jul 25 | Bug | 5 |
| Jul 25 | Other | 5 |
| Aug 25 | How to | 6 |
| Aug 25 | Connector sync | 3 |
| Aug 25 | Data quality | 2 |
| Aug 25 | Access permissions | |
| Aug 25 | Bug | 1 |
| Aug 25 | Other | 2 |
| Sep 25 | How to | 13 |
| Sep 25 | Connector sync | 4 |
| Sep 25 | Data quality | 6 |
| Sep 25 | Access permissions | 6 |
| Sep 25 | Bug | 4 |
| Sep 25 | Other | 13 |
| Oct 25 | How to | 10 |
| Oct 25 | Connector sync | 2 |
| Oct 25 | Data quality | 8 |
| Oct 25 | Access permissions | 6 |
| Oct 25 | Bug | 3 |
| Oct 25 | Other | 8 |
| Nov 25 | How to | 9 |
| Nov 25 | Connector sync | 5 |
| Nov 25 | Data quality | 3 |
| Nov 25 | Access permissions | 2 |
| Nov 25 | Bug | 6 |
| Nov 25 | Other | 10 |
| Dec 25 | How to | 5 |
| Dec 25 | Connector sync | 3 |
| Dec 25 | Data quality | 4 |
| Dec 25 | Access permissions | 6 |
| Dec 25 | Bug | 3 |
| Dec 25 | Other | 9 |
| Jan 26 | How to | 7 |
| Jan 26 | Connector sync | 6 |
| Jan 26 | Data quality | 9 |
| Jan 26 | Access permissions | 4 |
| Jan 26 | Bug | 3 |
| Jan 26 | Other | 13 |
| Feb 26 | How to | 6 |
| Feb 26 | Connector sync | 7 |
| Feb 26 | Data quality | 6 |
| Feb 26 | Access permissions | 6 |
| Feb 26 | Bug | 4 |
| Feb 26 | Other | 9 |
| Mar 26 | How to | 18 |
| Mar 26 | Connector sync | 17 |
| Mar 26 | Data quality | 15 |
| Mar 26 | Access permissions | 6 |
| Mar 26 | Bug | 9 |
| Mar 26 | Other | 15 |
| Apr 26 | How to | 10 |
| Apr 26 | Connector sync | 12 |
| Apr 26 | Data quality | 5 |
| Apr 26 | Access permissions | 1 |
| Apr 26 | Bug | 8 |
| Apr 26 | Other | 15 |
| May 26 | How to | 19 |
| May 26 | Connector sync | 7 |
| May 26 | Data quality | 10 |
| May 26 | Access permissions | 2 |
| May 26 | Bug | 7 |
| May 26 | Other | 17 |
| Jun 26 | How to | 10 |
| Jun 26 | Connector sync | 9 |
| Jun 26 | Data quality | 13 |
| Jun 26 | Access permissions | 3 |
| Jun 26 | Bug | 6 |
| Jun 26 | Other | 20 |
| Jul 26 | How to | 20 |
| Jul 26 | Connector sync | 14 |
| Jul 26 | Data quality | 7 |
| Jul 26 | Access permissions | 9 |
| Jul 26 | Bug | 11 |
| Jul 26 | Other | 82 |
| Aug 26 | How to | 7 |
| Aug 26 | Connector sync | 5 |
| Aug 26 | Data quality | 8 |
| Aug 26 | Access permissions | 5 |
| Aug 26 | Bug | 5 |
| Aug 26 | Other | 10 |
| Sep 26 | How to | 16 |
| Sep 26 | Connector sync | 9 |
| Sep 26 | Data quality | 12 |
| Sep 26 | Access permissions | 12 |
| Sep 26 | Bug | 4 |
| Sep 26 | Other | 13 |
| Oct 26 | How to | 6 |
| Oct 26 | Connector sync | 2 |
| Oct 26 | Data quality | 4 |
| Oct 26 | Access permissions | 4 |
| Oct 26 | Bug | 3 |
| Oct 26 | Other | 9 |
- High5
- Normal17
- Low5
Open tickets by priority. Click a priority to filter the customers and the months to its open tickets. Largest: Normal 17.
Show the figures as a table
| Priority | Open |
|---|---|
| High | 5 |
| Normal | 17 |
| Low | 5 |
| Category | Tickets | Open |
|---|---|---|
| How to | 261 | 7 |
| Connector sync | 165 | 4 |
| Data quality | 146 | 4 |
| Access permissions | 125 | 4 |
| Bug | 121 | 3 |
| Data freshness | 119 | 1 |
| Feature request | 77 | 1 |
| Performance | 66 | 3 |
| Onboarding | 50 | 0 |
| Billing | 28 | 0 |
| SLA query | 1 | 0 |
Incident
Incident inc_2026_07_refresh
As at Fri 9 Oct 2026Release four-twelve went live at 18:30 on 20 Jul 2026; 58 tickets from 40 customers followed over three days. Two Enterprise freshness credits were issued, escalations and value challenges came after, and Quillmark Health's evaluation was lost on 31 Jul 2026.
Release: release four-twelve, the incremental-load scheduler change, went live at 18:30 on 20 Jul 2026. HR shows Ewan Pryce, Head of Platform, on holiday from 20 Jul 2026, and Kieran Walsh, Platform Engineer, in post since 8 Jun 2026.
First ticket: Callum Reid of Fenmoor Specialty Underwriting at 07:42 on 21 Jul 2026, answered in 45 min against the 30 min Enterprise target. In all, 58 tickets came from 40 customers between 21 Jul 2026 and 23 Jul 2026.
Response times: Veldmaat Payments waited 3 h 10 min against a 1 h Growth target. Kingdon Diagnostics waited 2 h 45 min against 30 min.
Notice and fix: on 22 Jul 2026 Sofia Marchetti wrote to customers. The status-page notice went up at 11:40, the fix was planned for 16:05 and the backfill for 09:30 on 23 Jul 2026.
Tail: Fenmoor's claims connector was confirmed fixed only at 16:10 on 27 Jul 2026. Veldmaat reported an incomplete backfill sync on 23 Jul 2026.
Usage: questions from the customers hit fell to 4061 on 21 Jul 2026 and 22 Jul 2026, against 5720 on 14 Jul 2026 and 15 Jul 2026 (-29%).
What followed: escalation calls with Fenmoor on 22 Jul 2026, Brakkevoort Logistics on 24 Jul 2026 and Veldmaat on 28 Jul 2026. Gareth Whitlam of Brackwell Freight Ltd asked on 24 Jul 2026 what £44k buys; Declan Furlong of Ardcarne Life Assurance demanded DORA evidence on 23 Jul 2026.
Credits: Enterprise freshness credits of £1,004 to Brimscombe Energy on 24 Jul 2026 and £1,042 to Fenmoor on 31 Jul 2026, after Imogen Hartley asked.
Deals: Quillmark Health's evaluation was lost on 31 Jul 2026, citing an unresolved data-integrity incident.
Review: the 29 Jul 2026 incident report calls it a freshness failure, not an availability failure, with both main actions open.
Tickets in this incident
Updated 9 Oct 2658 tickets from 40 customers.
| Tickets | Organisation |
|---|---|
| 4 | Fenmoor Specialty Underwriting |
| 3 | Veldmaat Payments |
| 2 | Auerhain Industrietechnik |
| 2 | Brackwell Freight Ltd |
| 2 | Brakkevoort Logistics |
| 2 | Brannock Medical Supplies |
| 2 | Brimscombe Energy |
| 2 | Garrow Lusk |
| 2 | Hollowmere Care Group |
| 2 | Leiekant Accountants |
| 2 | Lindqvarn Retail |
| 2 | Linthorpe Trade Supplies |
| 2 | Maelbeek Assurances |
| 2 | Merriott Lyle Distribution |
| 2 | Tarnbeck Insurance Brokers |
| 1 | Brenneck Pay |
| 1 | Brindlecote Insurance Brokers |
| 1 | Brinkerhof Distributie |
| 1 | Carrowkeel Software |
| 1 | Clashmore Recruitment |
| 1 | Clonvara Insurance Services |
| 1 | Dunholm Precision |
| 1 | Ellerby Dental Group |
| 1 | Haddon Rook Logistics |
| 1 | Harrowden Foods |
| 1 | Hartside Student Living |
| 1 | Hollins Tarrant |
| 1 | Kadewerk Software |
| 1 | Kaltenbrunn Medizintechnik |
| 1 | Kesselfeld Software |
| 1 | Kilcolgan Payments |
| 1 | Kingdon Diagnostics |
| 1 | Kronfeld Assekuranz |
| 1 | Moycullen Recruitment |
| 1 | Oosterdijk Logistiek |
| 1 | Pentreath Cold Chain |
| 1 | Quaystead Marine Services |
| 1 | Vantrell Software |
| 1 | Veenendrecht Payments |
| 1 | Wrenfield Property Management |