CRM connector sync issue

Ticketclosed

Stainmore Haulage · CRM connector sync issue

Shirley Bowman reported CRM data had not updated since 25 Nov 2024. New customer records were not appearing in search. Connor acknowledged and said he would restart the sync if needed.

Priority normal

made from

What happened

What this says

Current to 14 Oct 26

Shirley Bowman reported CRM data had not updated since 25 Nov 2024. New customer records were not appearing in search. Connor acknowledged and said he would restart the sync if needed.

Problem: Shirley discovered the CRM connector stopped refreshing, so new customer records added to the CRM were not showing in the brain. This makes the brain stale and blocks value creation.

Handling: Connor responded after 279 minutes saying he would investigate and restart the sync if necessary. The ticket was solved on 28 Nov 2024.

Watch: Connector failures are high urgency because they block data freshness. The issue resolved within 3 days, but monitor for recurrence.

AI · claude-haiku-4-5-20251001 · 14 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelweb

First response (min)279

CSAT3

Helpdeskmade from

Trail

created · Shirley Bowman 25 Nov 2024 17:10
Hi, I've noticed our CRM data hasn't updated since yesterday. New customer records we added aren't showing up in the search results. Can you check the connector?
public_reply · Connor Webb 25 Nov 2024 21:49
Hi Shirley, I've picked this up. I'm checking the connector now, sometimes these issues are just a matter of restarting the sync. I'll take a look and get back to you tomorrow with an update. Thanks, Connor.
status_change · Connor Webb 28 Nov 2024 14:08
status_change · 2 Dec 2024 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header. Type a question, or pick one of the examples.

Search finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Glass Claude Project, where Claude answers from the same data using the B-Glass tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email support@b-glass.example or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help