What happened
What this says
Current to 14 Oct 26Méabh Crowley asked how to filter placement search results by date range. She found the feature independently before support responded. Support provided additional tips on saved searches, which customer found valuable.
Problem: Méabh Crowley asked how to filter search results by date but found the answer herself before receiving a response.
Handling: Bethan Lister's first response came much later, after the customer had solved the problem independently. However, support added value by explaining saved searches feature, which Méabh found useful for streamlining future searches.
Watch: First response time was significantly slower than ideal for a low-priority how-to question. Customer was satisfied with feature functionality but slow response may deter future support engagement.
Details
Updated 9 Oct 26Trail
- public_reply · Méabh Crowley 4 Mar 2026 09:30Actually, scratch that. I just found the filter button on the results page. Sorted now, thanks.
- created · Méabh Crowley 4 Mar 2026 09:51Hi, quick question. When I search for placements in the brain, is there a way to narrow the results to just the past six months? Right now the search is returning everything we've ever placed and I have to scroll through loads of old data. I know you can filter by client, but I'm not sure if there's a date filter available. Méabh
- public_reply · Olivia Grant 4 Mar 2026 12:41Hi Méabh, glad you found it. Just so you know for next time, the date filter is in the sidebar on the right. You can set a start and end date, or use the quick options like 'last month' or 'last quarter'. You can combine it with the other filters too. Let me know if you have any other questions. Thanks, Olivia
- public_reply · Olivia Grant 4 Mar 2026 18:53One more thing. You can save filtered searches as bookmarks in your profile. So if you often look at placements from the last six months, you can save that view and come back to it next time. Might save you a bit of time. Cheers, Olivia
- public_reply · Méabh Crowley 6 Mar 2026 13:49Brilliant, thanks Olivia. I'll set up a couple of saved searches for the main things I look at. This is going to save me a lot of time. Much appreciated.
- status_change · 14 Mar 2026 23:59