Project connector sync has stopped

Ticketclosed

Ashwell Mercer Interiors · Project connector sync has stopped

Sunil Kapoor reported that the project feed stopped receiving new records. Olivia Grant found and fixed the issue on BG-Demo's side and restarted the sync to resume data flow.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

Sunil Kapoor reported that the project feed stopped receiving new records. Olivia Grant found and fixed the issue on BG-Demo's side and restarted the sync to resume data flow.

Problem: Project connector halted new record ingestion, data freshness at risk. Handling: Olivia asked for confirmation and credential check, then found the issue on BG-Demo's side and fixed the connector and restarted the sync. Data resumed in next scheduled refresh, resolved within 6 days. Watch: This was a BG-Demo infrastructure issue, not customer configuration; proactive monitoring could have caught and resolved this faster.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelweb

First response (min)464

CSAT3

Helpdeskmade from

Trail

Public reply · Sunil Kapoor 16 Dec 2025 09:03
Hi, just noticed, our project data isn't picking up any new records today. Can you check if there's an issue on your end?
Public reply · Olivia Grant 16 Dec 2025 09:28
Hi Sunil, thanks for letting me know. Just so I've got this right, the connector was working fine yesterday, but today's records aren't showing up? Can you check that all your connector credentials are still valid, and let me know when you last saw data come through. Thanks, Olivia
created · Sunil Kapoor 16 Dec 2025 11:33
Hi, the project feed has stopped updating. We haven't received any new records since this morning and they're still not coming through. The connector is configured correctly on our end. Is there an issue on your side? Cheers, Sunil
Public reply · Olivia Grant 16 Dec 2025 19:17
Hi Sunil, I found the issue on our end, I've fixed the connector and restarted the sync. The missing data should come through in the next scheduled refresh. Let me know if anything else needs looking at. Thanks, Olivia
Status change · Olivia Grant 18 Dec 2025 15:29
Status change · 22 Dec 2025 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help