How to export search results from the brain

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Marchbank Couriers · How to export search results from the brain

Calum needed to export search results for an urgent manager review that afternoon. Bethan explained Starter does not support direct export and suggested screenshots as an immediate option and Growth tier for regular exports.

Priority normal

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What happened

What this says

As at Fri 9 Oct 2026

Calum needed to export search results for an urgent manager review that afternoon. Bethan explained Starter does not support direct export and suggested screenshots as an immediate option and Growth tier for regular exports.

Problem: Calum could not find an export option in search results and had an urgent need for that afternoon's meeting. Handling: Bethan confirmed export is not available on Starter, suggested copying data or screenshots immediately, and mentioned Growth tier dashboards as a better solution for regular exports. Watch: Clear upsell opportunity to Growth tier for this customer.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryhow_to

Channelweb

First response (min)342

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created · Calum Sneddon 27 Aug 2024 10:14
I'm trying to work out how to export the results from a customer service search. I can see the data on screen but I can't find an export button or option. Do you support this on Starter tier?
Public reply · Calum Sneddon 27 Aug 2024 10:37
This is fairly urgent actually. I have a manager review this afternoon and need to show this data to them. Is export something I should be able to do?
Public reply · Bethan Lister 27 Aug 2024 15:56
Hi Calum, just so I've got this right: you're looking to export the results from a search query for a report. Export directly from search results isn't available on Starter at the moment. Your best option is to copy the data or take a screenshot. If you need to export regularly, Growth tier has dashboards you can build and download. Happy to discuss if that would help.
Status change · Bethan Lister 29 Aug 2024 16:19
Status change · 2 Sep 2024 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help