CRM connector not syncing

Ticketclosed

Tannahill Systems · CRM connector not syncing

Scott Galbraith reported the CRM connector stopped syncing after working normally. Callie Brennan investigated; internal notes indicate likely rate limit or quota issue on customer side.

Priority high

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What happened

What this says

As at Fri 9 Oct 2026

Scott Galbraith reported the CRM connector stopped syncing after working normally. Callie Brennan investigated; internal notes indicate likely rate limit or quota issue on customer side.

Problem: CRM connector had no new records for a couple of days despite the status showing as running normally.

Handling: Callie Brennan asked for error messages and sync history. Scott confirmed no visible errors. Callie escalated internally; data flow logs showed inbound requests stopping. Diagnosis: likely rate limit or quota issue at the customer's CRM.

Watch: This broke data freshness directly. The brain was not receiving fresh data even though the connector appeared to be running. This is a core value driver for the customer.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categoryconnector_sync

Channelweb

First response (min)55

CSAT5

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Trail

created · Scott Galbraith 9 Feb 2024 09:52
The CRM connector appears to have stopped syncing. Our last update was a couple of days ago and nothing has come through since. Can you investigate?
Public reply · Callie Brennan 9 Feb 2024 10:47
Hi Scott, just so I've got this right - no new records since a couple of days ago and the status shows running. Can you check the admin panel for any error messages under the connector details? Also, when did the last successful sync complete?
Public reply · Scott Galbraith 9 Feb 2024 10:52
No error messages that I can see. The status just shows as running normally, but the data clearly isn't refreshing.
Internal note · Callie Brennan 9 Feb 2024 16:31
Connector auth still valid. Data flow logs show inbound requests stopping a couple of days ago. Likely rate limit or quota issue on customer side. Need Ewan to check API health.
Status change · Callie Brennan 12 Feb 2024 13:43
Status change · 16 Feb 2024 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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