Slow dashboard query performance

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Coorabell Logistics · Slow dashboard query performance

Lachlan reported dashboard queries taking 30+ seconds after a week of slowness. Bethan and Arjun investigated; root cause was increased query volume from new user growth; resolved 18 Sep 2026.

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What happened

What this says

As at Fri 9 Oct 2026

Lachlan reported dashboard queries taking 30+ seconds after a week of slowness. Bethan and Arjun investigated; root cause was increased query volume from new user growth; resolved 18 Sep 2026.

Problem: Dashboard queries degraded to 30+ seconds. Root cause was increased query volume from new user growth. Handling: Bethan investigated and escalated to engineer Arjun Nair; took 23 days to resolve. Watch: Performance issue is resolved, but underlying growth is positive; monitor for further bottlenecks as usage expands and plan capacity accordingly.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryperformance

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First response (min)685

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created · Lachlan Nguyen 26 Aug 2026 12:44
The dashboard has been slow to load queries over the past week. Sometimes it takes thirty seconds or more to get results. Is this a known issue or something on our side?
Public reply · Bethan Lister 27 Aug 2026 00:09
Hi Lachlan, sorry to hear you're experiencing slowness. I'll look into this on our end and see if there's a performance issue. Let me investigate and get back to you. Thanks, Bethan
Internal note · Bethan Lister 27 Aug 2026 09:33
Checked logs. Query volume has increased with new user growth. Escalating to Arjun for performance review on the customer's configuration.
Status change · Bethan Lister 18 Sep 2026 15:23
Status change · 22 Sep 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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