Lachlan Nguyen
Person
Coorabell Logistics · admin
Lachlan Nguyen is the Systems Analyst and platform admin at Coorabell Logistics, the technical contact on calls and tickets. He asked 30% of the organisation's questions in the last 90 days, which is a key-person risk.
Who they are
Insight
As at Fri 9 Oct 2026Lachlan Nguyen is the Systems Analyst and platform admin at Coorabell Logistics, the technical contact on calls and tickets. He asked 30% of the organisation's questions in the last 90 days, which is a key-person risk.
Role: Systems Analyst, CRM role admin, platform user created 13 May 2026. He handled data preparation at kickoff, the logistics connector fix and most tickets, including the second admin request. Brooke Dawson is the named champion.
Influence: Technical gatekeeper for delivery and a heavy user. He asked 412 of 1300 questions over the last 12 months, 32%, and 379 of 1244 in the last 90 days, 30%.
Watch: Query performance is a recurring concern as users grow, and he wants a CSV export from delivery reports. He also mentioned adding the HR system as a connector later.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Coorabell Logistics | Systems Analyst | admin | lachlan.nguyen@coorabell.example |
Activity
- 24 Sep 2026ticketAdd export option to delivery reports
- 22 Sep 2026ticketOptimising query performance
- 26 Aug 2026ticketSlow dashboard query performance
- 16 Jun 2026ticketSetting up an additional admin
- 1 Jun 2026callCoorabell Logistics / BG-Demo – Onboarding
- 18 May 2026callCoorabell Logistics / BG-Demo – Kickoff
+1 - 15 May 2026ticketIncomplete customer record data
- 24 Feb 2026eventRevenue leaders roundtable
+43 - 25 Nov 2025eventRevenue leaders roundtable
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