Partner schemes missing from search

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Penwortham Mutual · Partner schemes missing from search

Some partner schemes not appearing in search results despite being in system. Data indexing issue flagged by Head of Member Operations who expresses positive sentiment about product value.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

Some partner schemes not appearing in search results despite being in system. Data indexing issue flagged by Head of Member Operations who expresses positive sentiment about product value.

Problem: Clare Huddleston identified missing partner schemes in search results. First response at 216 minutes exceeded the 30-minute Enterprise SLA.

Handling: Olivia Grant acknowledged the indexing issue and committed to investigating partner scheme indexing on BG-Demo's side.

Watch: Customer explicitly notes the brain has been valuable over couple months of use, indicating strong engagement. Data quality issue needs prompt resolution to maintain this positive relationship.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorybug

Channelweb

First response (min)216

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Trail

Public reply · Clare Huddleston 27 Aug 2026 12:39
Just want to flag - we've noticed some partner schemes aren't showing in the search results even though they're in our system. Other schemes appear fine. Is this a data indexing issue?
created · Clare Huddleston 27 Aug 2026 14:37
Hi, we've been using the brain for a couple of months and it's been valuable. We've noticed some of our partner schemes aren't appearing in search results. Other schemes show up fine, but these ones don't. Can you help us troubleshoot?
Public reply · Olivia Grant 27 Aug 2026 18:13
Hi Clare, thanks for flagging this. Let me look into the partner scheme indexing on our side. I'll investigate and get back to you with what I find. Thanks, Olivia
Status change · Olivia Grant 7 Sep 2026 16:47
Status change · 11 Sep 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help