Dashboard queries running slowly

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Penwortham Mutual · Dashboard queries running slowly

Member operations dashboard runs slowly when querying across all partner schemes; member requested optimization to meet meeting timelines.

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As at Fri 9 Oct 2026

Member operations dashboard runs slowly when querying across all partner schemes; member requested optimization to meet meeting timelines.

Problem: Phil reported a member operations dashboard takes 30-40 seconds to load when querying across all partner schemes, affecting his team's morning meetings. Handling: Bethan Lister picked up the ticket and began investigating query performance and schema optimization. Watch: The ticket was resolved after about a month; ensure dashboard performance remains acceptable for operational timelines.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryperformance

Channelemail

First response (min)166

CSAT4

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created · Phil Catterall 27 Jul 2026 08:40
One of our member operations dashboards is slow when we query across all partner schemes. It usually takes 30 or 40 seconds to load the results. For our morning meetings, we need it faster. Is there something we can optimize?
Internal note · Bethan Lister 27 Jul 2026 09:09
Performance issue on multi-scheme query. Checking schema and query optimisation.
Public reply · Bethan Lister 27 Jul 2026 11:26
Hi Phil, I've picked this up. Just so I've got this right, the slowness is when you're querying across all partner schemes at once? I'm looking at your query performance now. Can you tell me how many schemes you're querying? Thanks, Bethan.
Status change · Bethan Lister 24 Aug 2026 16:23
Status change · 28 Aug 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
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The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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