Refresh timing not meeting expectations
Ticketclosed
Penwortham Mutual · Refresh timing not meeting expectations
Phil Catterall questioned why morning data showed previous evening instead of refreshing by 07:00. Olivia Grant confirmed 07:00 UK business-day refresh. Phil found delay in his source data reach to Snowflake. Opened 15 Jul 2026, solved 11 Aug 2026.
What happened
What this says
As at Fri 9 Oct 2026Phil Catterall questioned why morning data showed previous evening instead of refreshing by 07:00. Olivia Grant confirmed 07:00 UK business-day refresh. Phil found delay in his source data reach to Snowflake. Opened 15 Jul 2026, solved 11 Aug 2026.
Problem: Phil expected fresh data by 07:00 each morning for member operations, but was consistently seeing previous evening's data instead.
Handling: Olivia Grant clarified that the nightly refresh completes by 07:00 UK time on business days. She asked when new data first appeared. Phil investigated and found his systems push data by 06:00, placing the delay elsewhere in the chain.
Watch: The customer identified the root cause as outside BG-Demo's control. Issue appears resolved by customer action. First response took 665 minutes.
Details
Updated 9 Oct 26Trail
created · Phil Catterall 15 Jul 2026 14:11We were told the brain refreshes by 07:00 each morning, but we're consistently seeing the previous evening's data. For member operations, we need the latest partner data first thing. Can you confirm the refresh window is working as expected?- Public reply · Olivia Grant 16 Jul 2026 01:16Hi Phil, the refresh completes by 07:00 UK time on business days. If you're seeing the previous day's data in the morning, there may be a delay in data reaching Snowflake from your systems. Can you share when you first see new data? Thanks, Olivia.
- Public reply · Phil Catterall 17 Jul 2026 14:54Thanks. We checked and our systems push by 06:00, so the gap is elsewhere. We'll investigate our side.
- Status change · 15 Aug 2026 23:59