Date range filter in dashboard builder throwing error

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Ellerby Dental Group · Date range filter in dashboard builder throwing error

Date range filter in dashboard builder throws Invalid parameter error when filtering by last 30 days, blocking dashboard creation.

Priority normal

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What happened

What this says

As at Fri 9 Oct 2026

Date range filter in dashboard builder throws Invalid parameter error when filtering by last 30 days, blocking dashboard creation.

Problem: Dashboard builder has a bug preventing date range filters. Customer cannot save dashboards with date filters applied. Error message is generic ('Invalid parameter'), making troubleshooting difficult.

Handling: Olivia Grant requested filter type and error details. Megan Statham confirmed the last 30 days filter triggers it reliably.

Watch: Blocks a Growth tier feature (dashboards builder). If customer is on Growth, this directly impacts tier value and adoption.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorybug

Channelemail

First response (min)283

CSAT4

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Trail

created · Megan Statham 22 Sep 2026 16:50
We've found a bug in the dashboard builder. When we try to add a filter for date range, it's giving us an error and won't let us save the dashboard. Can this be fixed?
Public reply · Olivia Grant 22 Sep 2026 21:33
Thanks for reporting that. Can you tell me which date range option you're trying to use? And does the error message show any text we can use to track this down?
Public reply · Megan Statham 24 Sep 2026 11:49
We're trying to filter by last 30 days, and the error just says 'Invalid parameter'. It happens every time.
Status change · Olivia Grant 1 Oct 2026 12:41
Status change · 5 Oct 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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