Adoption has dropped significantly, how do we recover?

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Ellerby Dental Group · Adoption has dropped significantly, how do we recover?

Megan Statham reported sharp adoption decline over recent weeks and asked for recovery guidance. Bethan Lister began diagnostic questioning.

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What this says

As at Fri 9 Oct 2026

Megan Statham reported sharp adoption decline over recent weeks and asked for recovery guidance. Bethan Lister began diagnostic questioning.

Problem: Megan Statham flagged a real and significant drop in adoption over recent weeks. Customer is actively concerned and seeking recovery strategy.

Handling: Bethan Lister responded with diagnostic questions to identify whether the decline is team-specific or company-wide.

Watch: Adoption decline is a churn risk signal. Value realization is breaking down. Without intervention, this often precedes non-renewal. Urgent CSM engagement needed to diagnose root cause and recovery plan.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

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First response (min)74

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created · Megan Statham 7 Sep 2026 17:20
We've noticed a real drop in adoption over the past few weeks and I'm trying to work out why. How should we approach getting people back using the brain?
Public reply · Bethan Lister 7 Sep 2026 18:34
That's a good question. Are you seeing a particular team drop off, or is it across the board? Once I know that, I can suggest some angles you could try.
Status change · Bethan Lister 10 Sep 2026 13:31
Status change · 14 Sep 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

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The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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