Duplicate Records in Search Results

Ticketclosed

Pemaquid Analytics · Duplicate Records in Search Results

Search results showing duplicate records for same distributor with different name formatting. Support identified deduplication bug on ingestion and escalated to engineering for next release.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

Search results showing duplicate records for same distributor with different name formatting. Support identified deduplication bug on ingestion and escalated to engineering for next release.

Problem: Duplicate distributor records appearing in search results with identical underlying data but different name formatting. Support traced issue to deduplication bug in how records are indexed on ingestion. Escalated to engineering team for fix in next release. Watch: Data quality issue resolved in principle but customer impact and timeline unclear from evidence.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorybug

Channelemail

First response (min)270

CSAT5

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Trail

created · Tyrell Haynes 29 Jul 2026 12:58
Hi, we're seeing duplicate records in search results when our customer success team looks up data on their distributors. Same company showing up twice with slightly different name formatting. Any idea why this is happening?
Public reply · Bethan Lister 29 Jul 2026 17:28
Hi Tyrell, thanks for flagging that. Can you give me an example of the duplicate records you're seeing? I need to understand the data source to investigate further.
Public reply · Tyrell Haynes 31 Jul 2026 14:24
When we search for data on one of our customer accounts, the same company appears twice - once with a full legal name and once with a shortened version. The underlying data is identical though - same domain, same company information, everything. It's confusing for our teams when they're looking up a specific record.
Public reply · Bethan Lister 3 Aug 2026 12:15
Thanks for that detail. I can see what's happening - we're treating those as separate records when they're actually the same entity. This is a bug in how we're deduplicating records on ingestion. I've picked this up with our engineering team and they'll have a fix in the next release.
Status change · Bethan Lister 7 Aug 2026 10:11
Status change · 11 Aug 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help