Search not working after setup

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Pemaquid Analytics · Search not working after setup

Search not working immediately after connector setup. Support explained nightly refresh process; customer confirmed search working after first refresh completed with team testing successful.

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What happened

What this says

As at Fri 9 Oct 2026

Search not working immediately after connector setup. Support explained nightly refresh process; customer confirmed search working after first refresh completed with team testing successful.

Onboarding: Customer asked whether refresh was automatic or manual after Monday morning setup. Support explained nightly refresh runs automatically; search picks up results after indexing completes. Customer confirmed functionality working after first refresh, with team testing successfully. Positive outcome; smooth onboarding.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityurgent

Statusclosed

Categoryonboarding

Channelemail

First response (min)49

CSAT5

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Public reply · Tyrell Haynes 4 Jun 2026 09:37
Quick question, is the first data refresh automatic once connectors are set up, or do we need to trigger it manually? Want to understand the flow. Tyrell
created · Tyrell Haynes 4 Jun 2026 09:54
Hi, we've set up the connectors and got them running, but search doesn't seem to be working yet. We configured everything Monday morning. Are we missing a step, or do we need to wait for the first overnight refresh to complete before search can find anything? Just want to make sure we're set up correctly. Tyrell
Public reply · Bethan Lister 4 Jun 2026 10:43
Hi Tyrell, the refresh runs every night automatically, so search should start picking up results after the first refresh finishes. The connectors pull the data first, then our indexing ingests it. What date did you set the connectors up? Bethan
Public reply · Bethan Lister 5 Jun 2026 10:51
Just checking in, did search start working after last night's refresh? Let me know if you're still seeing nothing and I'll dig into what's happening. Bethan
Status change · Bethan Lister 8 Jun 2026 12:59
Public reply · Tyrell Haynes 8 Jun 2026 14:17
Perfect, everything's working now. Ran after the first refresh and the team tested it yesterday. Really pleased with how it's coming together. Thanks for the help, Tyrell
Status change · 12 Jun 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help