Duplicate distributor records

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Pemaquid Analytics · Duplicate distributor records

Customer found duplicate distributor records with different names while building their first dashboard. Support requested specific examples to diagnose the issue but ticket closed without clear resolution shown.

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As at Fri 9 Oct 2026

Customer found duplicate distributor records with different names while building their first dashboard. Support requested specific examples to diagnose the issue but ticket closed without clear resolution shown.

Problem: Duplicate records in source data appearing with slightly different name formatting during early dashboard build. Support asked for specific examples to determine whether the issue lies in the customer's source system or in the indexing layer. Watch: Data quality confidence is critical during early adoption; unclear whether examples were provided or issue was resolved.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

Prioritylow

Statusclosed

Categorydata_quality

Channelemail

First response (min)582

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created · Caitlin Mercer 21 May 2026 10:44
Hi, we're seeing some duplicate records showing up, a few distributors appear twice with slightly different names. Is this a known data quality issue? We spotted it when the team started building their first dashboard. Want to make sure we understand the data before we roll it out wider. Thanks, Caitlin
Public reply · Olivia Grant 21 May 2026 20:26
Hi Caitlin, thanks for catching that. Can you send me a specific example, two records that are duplicates of the same company but with different names? That helps me work out if it's a data quality issue in your source system or something on our side with how we're indexing it. Olivia
Status change · Olivia Grant 8 Jun 2026 13:10
Status change · 12 Jun 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help