Recent records not showing in search

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Grisedale Search & Selection · Recent records not showing in search

Contact record added to CRM not appearing in brain search. Root cause was parsing error from blank required field in source data. Customer fixed data quality issue; refresh picked up record.

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What happened

What this says

As at Fri 9 Oct 2026

Contact record added to CRM not appearing in brain search. Root cause was parsing error from blank required field in source data. Customer fixed data quality issue; refresh picked up record.

Problem: Lauren reported a contact record added last Friday not appearing in search, even though it was in the CRM. Handling: Bethan confirmed newer records were not appearing and asked for examples. Investigation found a parsing error due to a blank required field, which the connector rejected. Customer fixed the data on their end. Watch: Latest refresh picked it up successfully. This shows data quality as a factor in brain freshness.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_quality

Channelchat

First response (min)105

CSAT5

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created · Lauren Pilkington 13 Mar 2026 09:39
Hi, quick one - I've got a consultant saying they can't see some records that were added recently when they search the brain. I've checked and the data's definitely there in our CRM, so I'm wondering if there's a sync issue? Can the brain see what we're adding?
Public reply · Bethan Lister 13 Mar 2026 11:24
Thanks for getting in touch. Just so I've got this right, newer records from your CRM aren't showing up in search even though they're definitely in the system? Can you give me an example of a record that's missing?
Public reply · Lauren Pilkington 17 Mar 2026 09:00
Hi Bethan, yes - we added a contact record last Friday and it hasn't appeared yet. I'm assuming it's just a timing thing and the next refresh will pick it up?
Internal note · Bethan Lister 17 Mar 2026 09:13
Checked the connector logs. The contact record had a parsing error due to a blank required field in the source. Connector rejected it in the last refresh cycle. Customer has now fixed the data on their end. Latest refresh picked it up successfully.
Status change · Bethan Lister 19 Mar 2026 15:00
Status change · 23 Mar 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help