Connector stopped syncing data

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Grisedale Search & Selection · Connector stopped syncing data

A data connector stopped pulling updates after a couple of days. Bethan diagnosed that Grisedale's security team had rotated API credentials without updating the brain. Lauren committed to re-entering the updated credentials.

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What happened

What this says

As at Fri 9 Oct 2026

A data connector stopped pulling updates after a couple of days. Bethan diagnosed that Grisedale's security team had rotated API credentials without updating the brain. Lauren committed to re-entering the updated credentials.

Problem: Connector halted data sync, leaving the brain stale. Handling: Bethan checked logs and identified credential rotation as root cause. Lauren's security team had rotated tokens; Lauren committed to updating them in the brain immediately. Watch: This was customer-side but highlights the need for better credential rotation notification processes.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)158

CSAT4

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created · Lauren Pilkington 2 Apr 2025 10:08
One of our connectors has stopped pulling data. We haven't received any updates in a couple of days. Can you check what happened?
Public reply · Bethan Lister 2 Apr 2025 12:46
Hi Lauren, I've picked this up. Which connector stopped syncing, and do you remember roughly when the data stopped coming through?
Public reply · Bethan Lister 4 Apr 2025 10:15
I've checked the logs. The connector halted recently. This looks like the credentials were rotated, can you check whether your API key or OAuth token was changed recently?
Internal note · Bethan Lister 4 Apr 2025 11:14
Connector failure caused by credential rotation. Customer to re-enter credentials in system.
Public reply · Lauren Pilkington 4 Apr 2025 15:12
Our security team rotated the tokens last week. I'll update them now and we should be back up.
Status change · Bethan Lister 7 Apr 2025 10:05
Status change · 11 Apr 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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