Client data not refreshing

Ticketclosed

Pentreath Cold Chain · Client data not refreshing

Client records hadn't updated for 24 hours. Bethan Lister identified the connector sync failed at 06:47 on 9 Feb 2026, restarted it, and queued a full refresh.

Priority low

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What happened

What this says

As at Fri 9 Oct 2026

Client records hadn't updated for 24 hours. Bethan Lister identified the connector sync failed at 06:47 on 9 Feb 2026, restarted it, and queued a full refresh.

Dan reported client records were 24 to 48 hours out of date despite the nightly refresh running. Orders and other data were current, isolating the issue to the client connector.

Bethan investigated and found the connector sync had failed during its cycle on 9 Feb 2026. She restarted it and queued a full refresh but no customer confirmation of resolution is shown.

The ticket shows data freshness as medium urgency. First response was 357 minutes from creation.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorydata_freshness

Channelweb

First response (min)357

CSAT5

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Trail

created · Dan Hosken 9 Feb 2026 14:17
The client data in the brain hasn't refreshed since yesterday morning. We're looking at records that are a day or two out of date, which isn't helpful when we need current information for our daily work. Is there an issue with the refresh process?
Public reply · Bethan Lister 9 Feb 2026 20:14
Thanks for reporting this. Just so I've got this right, the client records aren't showing updates from the last 24 hours? Let me check the refresh logs on our side. Can you tell me: is this affecting all your connectors or just the client records? Thanks, Bethan
Public reply · Dan Hosken 11 Feb 2026 09:44
It's the client data mainly. Everything else looks current. I've checked through yesterday and today and the dates haven't moved.
Internal note · Bethan Lister 11 Feb 2026 11:04
Checked ingestion logs. Client connector sync failed 9 Feb 2026 06:47. Restarted connector. Full refresh queued.
Status change · Bethan Lister 17 Feb 2026 12:02
Status change · 21 Feb 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help