Export report showing duplicate records
Ticketclosed
Merriott Lyle Distribution · Export report showing duplicate records
Tariq Saleem reported duplicate records in CSV exports due to multiple join paths. Olivia Grant identified the bug, escalated to engineering, and deployed a fix on 16 Mar 2026. Tariq confirmed resolution.
What happened
What this says
Current to 14 Oct 26Tariq Saleem reported duplicate records in CSV exports due to multiple join paths. Olivia Grant identified the bug, escalated to engineering, and deployed a fix on 16 Mar 2026. Tariq confirmed resolution.
Problem: Export functionality included duplicate records when multiple join paths led to the same record. Handling: Olivia reproduced the issue, escalated to the engineering team, and deployed a fix on 16 Mar 2026. The fix went live at 07:00. Tariq confirmed the duplicates were resolved after testing.
Details
Updated 9 Oct 26Trail
created · Tariq Saleem 11 Mar 2026 12:06When I export a customer query to CSV, some records are showing up twice. Ran a query for all accounts modified in the last week, and the export included multiple duplicates. I've tried it a couple of times and it's consistent. Can you check the export logic?- public_reply · Olivia Grant 11 Mar 2026 18:43Thanks for reporting this. I can reproduce it on my end, the export is including duplicates when there are multiple join paths to the same record. This is a bug in how we handle the export query joins. I'm escalating to the engineering team to fix this in the next release. In the meantime, if you de-duplicate in Excel that should work.
- public_reply · Tariq Saleem 13 Mar 2026 10:58All right, we can work round it in Excel for now. When's the fix going out? And I should check if other exports have the same problem, is this a general issue with the joins?
- public_reply · Olivia Grant 16 Mar 2026 15:29The fix is in today's release, it went live this morning at 07:00. You shouldn't see duplicates in any exports now. Can you test it with the same query and let me know if it's working properly?
- public_reply · Tariq Saleem 16 Mar 2026 15:33Just tested it and there are no duplicates anymore. That's the issue sorted. Cheers, Tariq.
- status_change · 20 Mar 2026 23:59